Work Schedule: Hybrid – 3 days onsite / 2 days remote after 90-day introductory period
Employment Type: Long-Term Contract
Travel: Occasional overnight travel may be required
About the Role
We are seeking an experienced Product Manager to lead the strategy, roadmap, delivery, and ongoing performance of an external-facing Vendor Portal. This platform enables vendors to onboard, transact, submit information, and manage their relationship with the organization.
The ideal candidate will have strong experience managing digital products used by external customers, vendors, suppliers, or partners, along with a solid understanding of product strategy, Agile delivery, APIs, system integrations, and back-office/ERP processes.
You will work closely with Product Owners, Business Analysts, engineering teams, business stakeholders, vendors, and senior leadership to deliver scalable solutions that improve the vendor experience and generate measurable business value.
Key Responsibilities
- Own and maintain the product strategy, roadmap, priorities, and product goals.
- Identify opportunities using user feedback, product usage, operational data, and business needs.
- Prioritize features and initiatives based on business value, user impact, effort, risk, and dependencies.
- Communicate product priorities, decisions, roadmap changes, and progress to stakeholders.
- Lead product discovery with vendors and internal stakeholders to identify and validate business problems.
- Own the end-to-end vendor experience, including onboarding, self-service, usability, task completion, and error handling.
- Provide product direction to Product Owners, Business Analysts, and delivery teams.
- Partner with cross-functional teams to manage scope, risks, dependencies, and release readiness.
- Drive successful external product releases, including launch planning, vendor communications, adoption, and change management.
- Continuously incorporate user feedback and product performance insights into future priorities.
Integrations & Data
- Own the product perspective for integrations between the Vendor Portal and ERP, procurement, accounts payable, and other back-office systems.
- Define business requirements for data flows, validation rules, systems of record, and reconciliation.
- Partner with architecture and engineering teams on APIs, integrations, error handling, and data reliability.
- Identify opportunities to leverage automation and AI to improve data quality, reduce manual work, and enhance the user experience.
Product Performance & Stakeholder Management
- Serve as the primary product point of contact for the Vendor Portal.
- Build alignment across business, technical, and external stakeholders.
- Define and monitor KPIs such as adoption, self-service rates, task completion, onboarding time, support volume, and integration error rates.
- Use product analytics, operational insights, and vendor feedback to continuously improve the product.Lead through influence and effectively manage competing priorities and ambiguity.
Required Qualifications
- Bachelor's degree in Business, Information Technology, Computer Science, Engineering, Operations Management, or a related field.
- 5+ years of progressive experience in Product Management, Product Ownership, Business Analysis, or related digital product roles.
- Demonstrated experience contributing to product strategy, prioritization, and delivery.
- Experience developing or managing external-facing digital products or applications.
- Experience with system integrations, APIs, or application data flows.
- Experience across the product lifecycle, including discovery, prioritization, delivery, launch, and adoption.
- Strong understanding of Agile product development and delivery practices.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- Experience with vendor, supplier, customer, or partner portals.
- Experience supporting ERP or back-office processes such as procurement, accounts payable, order-to-cash, or master data management.
- Experience in fuel, logistics, supply chain, or another B2B operational environment.
- Experience working with enterprise integrations and data reconciliation.
- Experience leveraging automation or AI to improve business processes or product experiences.
- Product management, Agile, Scrum, or related certifications are a plus.
What We're Looking For
The ideal candidate is a strategic and hands‑on product professional who can translate business and user needs into clear product direction, make informed prioritization decisions, and work effectively across technical and nontechnical teams.
Experience owning a product used by a large external user base, particularly vendors or suppliers, will be highly valued.