Product Manager

T-MOBILE USA, Inc.; Factoria (WA); On-site; USD 100,100 - 180,600; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with matching

Paid time off and holidays

Tuition assistance

Employee stock purchase plan

Job summary

T-MOBILE USA, Inc. is looking for a Product Manager based in Factoria, Washington, to drive product strategy and development. The role includes managing cross-functional teams, analyzing customer insights, and leading product launches to enhance user experience.

The ideal candidate will possess a Bachelor's Degree and several years of relevant experience. They should have strong analytical, stakeholder management, and agile methodologies skills. Benefits include medical insurance and a competitive pay range.

Qualifications

• Proven ability in Agile Methodology and Backlog Management.
• Ability to conduct data analysis and market research.
• Strong skills in stakeholder management and strategic thinking.

Responsibilities

• Own product strategy and vision tied to measurable outcomes.
• Conduct research and analysis to understand customer needs.
• Lead cross-functional teams and build relationships across departments.
• Communicate effectively with stakeholders at all levels.

Skills

Agile Methodology

Backlog Management

Business Acumen

Data Analysis

Market Research

Product Management

Stakeholder Management

Strategic Thinking

Technical Writing

User Experience (UX)

Education

Bachelor's Degree plus 5 years of related work experience, or an advanced degree with 3 years of related experience

4–7 years of relevant Product Management experience in an agile software product development environment

Tools

AI Tooling

Job description

Job Overview

The Product Manager is a visionary strategist and customer evangelist who owns the full arc of T‑Mobile's internal and external products, platforms, services, and experiences.

Accountable for turning customer insight into measurable outcomes, the role leads cross‑functional teams to deliver business value, iterates based on data, and elevates product success beyond feature delivery.

Job Responsibilities

1. Product Learning & Growth

• Owns the customer problem end to end, accountable not just for what ships but for solving the problem it was designed to address.
• Treats every launch as a learning event: defines success metrics before shipping, captures post‑launch signals, and iterates until outcomes are met.
• Maintains an up‑to‑date understanding of emerging technology trends, including AI and automation, and evaluates their impact on the product roadmap.

2. Customer Problem Understanding

• Conducts direct research, field visits, and behavioral data analysis to build deep empathy and an evidence‑based view of customer needs.
• Creates and sustains an active VOC feed combining qualitative insight and quantitative signals to drive prioritization.
• Identifies patterns in frustration and unmet needs, surfaces them as product opportunities, and validates them before investing.
• Tests ideas with real customers at every stage, keeping features uncompleted until post‑launch data confirms the target was achieved.
• Advocates for the customer both internally and externally, fostering a customer‑first mindset across the organization.

3. Product Strategy & Vision

• Owns and communicates a clear product vision and roadmap grounded in customer problems and measurable outcomes.
• Defines outcome‑based goals (OKRs, KPIs) from the outset and revisits them regularly.
• Leads outcome‑first prioritization: no initiative advances without a hypothesis tied to a measurable metric, a success threshold, and a post‑launch review plan.
• Recommends product positioning strategies to improve experience and drive growth, and evaluates external partnerships and licensing opportunities.
• Works with architecture and engineering to incorporate technical debt and long‑term investment into the roadmap.

4. Stakeholder Alignment

• Builds strong relationships across engineering, design, data science, sales, marketing, legal, go‑to‑market, and finance to align on shared outcomes.
• Secures and maintains product funding following enterprise processes.
• Partners with internal stakeholders to surface opportunities, validate direction, and surface priority alignment.
• Collaborates to create and communicate release schedules and supports sales and marketing with product knowledge.
• Identifies execution obstacles, operational or organizational issues, and drives improvement or escalation plans.

5. Communication

• Communicates clearly and persuasively up to Director level, grounding every recommendation in data and outcome impact.
• Translates technical challenges to stakeholders and makes transparent trade‑off decisions.
• Provides ad‑hoc analysis and insights to leadership on request and keeps stakeholders proactively informed.

6. Data & Financial Acumen

• Conducts data analysis—both quantitative and qualitative—to identify opportunities, diagnose root causes, and size impact.
• Defines and monitors metrics before, during, and after launch, owning the post‑launch measurement loop to drive corrective action.
• Uses data to tell a clear, honest story about product performance.

7. Ownership & Autonomy

• Owns the product end to end—product discovery through post‑launch metric movement.
• Manages the product backlog with business and technology partners, keeping grooming outcome‑led.
• Accounts for quality and performance in production, leading crisis response and stakeholder communication.
• Translates strategy into detailed capabilities, features, and acceptance criteria consumable by development teams.

8. Experience & AI Tools

• Applies AI tools—research synthesis, data analysis, documentation, prototyping, backlog management—to accelerate work while preserving quality.
• Stays current on evolving AI tooling and proactively identifies friction‑reduction or value‑unlocking opportunities.

Education and Work Experience

• Bachelor's Degree plus 5 years of related work experience, or an advanced degree with 3 years of related experience. (Required)
• 4–7 years of relevant Product Management experience in an agile software product development environment. (Required)

Knowledge, Skills and Abilities

Required:

• Agile Methodology
• Backlog Management
• Business Acumen
• Data Analysis
• Market Research
• Product Management
• Stakeholder Management
• Strategic Thinking
• Technical Writing
• User Experience (UX)

Preferred:

• AI Tooling
• Collaborative Leadership
• Product Improvements

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: Yes

Compensation and Benefits

Base Pay Range: $100,100 – $180,600

Corporate Bonus Target: 15%

Employees in regular, non‑temporary roles are eligible for an annual bonus or periodic incentive based on individual and company performance. Many T‑Mobile employees also receive a year‑end bonus in addition to a variable pay component. Certain Customer Care roles may receive monthly bonuses.

Benefits include medical, dental, vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, child‑care subsidy, tuition assistance, disability and life coverage, commuter and transit programs, pet insurance, and mobile service & home internet discounts.

Equal Opportunity Statement

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodations

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact [e-mail] or call 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.