Product Manager

Lensa; Denver (CO); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading career site is seeking a Product Manager for Ford's Digital Team in Denver. This role focuses on enhancing customer experiences through innovative digital solutions. The ideal candidate will have a strong background in product management, particularly in digital support systems, and a passion for leveraging AI to improve user engagement. Join a forward-thinking team that values collaboration and innovation in shaping the future of mobility.

Benefits

Medical coverage

Family care programs

Vehicle discounts

Tuition assistance

Employee resource groups

Community service leave

Paid holidays

Qualifications

• 3+ years as a Product Manager in an agile environment.
• Experience in digital self-help support systems.
• Experience analyzing web analytics data.

Responsibilities

• Developing strategies to enhance customer engagement.
• Managing backlogs and collaborating with cross-functional teams.
• Advocating for user needs.

Skills

Stakeholder management

Business insight

Collaboration

Effective communication

Innovation

Customer focus

Strategic vision

AI utilization

Interpersonal skills

Managing complexity

Adaptability

Organizational savvy

Education

Bachelor's degree or equivalent experience

MBA or Master's degree (preferred)

Tools

Adobe Analytics

Google Analytics

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Ford Motor Company, is seeking professionals in Denver, CO. Apply via Lensa today!

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

In this position...

Join Ford as a Product Manager on the Ford Digital Team. This role focuses on delivering exceptional customer experiences (CX) and enabling a best-in-class support and self-help experience for our owners. You will advocate for AI and create engaging experiences, using data and competitor insights to improve our services. Responsibilities include developing and executing strategies to enhance customer engagement and trust through seamless, secure digital interactions.

The ideal candidate will have experience building digital support experiences, understanding consumer search behaviors, and creating knowledge bases, FAQs, chatbots, and live chat solutions for e-commerce or retail environments.

This is a fully remote position, but candidates who can work hybrid in Dearborn, MI are preferred. Onsite work of up to three days per week may be required for those within commuting distance of a Ford hub. ESD hours are also expected.

Responsibilities include:

1. Strategy & Planning (50%)
2. Delivery & Execution (30%)
3. People Management (20%)

Further detailed responsibilities involve empathizing with users, translating business goals into product strategies, managing backlogs, collaborating with cross-functional teams, and advocating for user needs.

Qualifications:

• Bachelor’s degree or equivalent experience
• 3+ years as a Product Manager in an agile environment, with experience in digital self-help support systems
• Experience analyzing web analytics data (Adobe Analytics, Google Analytics, etc.)

Preferred:

• MBA or Master’s degree
• Experience with modern software development practices, back-end systems at scale, and experimentation methodologies

Additional competencies include:

• Stakeholder management, business insight, collaboration, effective communication, innovation, customer focus, strategic vision, AI utilization, interpersonal skills, managing complexity, adaptability, organizational savvy

We encourage applicants who believe they can bring value to Ford, even if they do not meet every listed requirement.

Benefits include medical coverage, family care programs, vehicle discounts, tuition assistance, employee resource groups, community service leave, paid holidays, and more.

For salary details, see this document.

This role is a salary grade 6-8 position. Visa sponsorship is not available. Candidates must be authorized to work in the U.S. and will undergo employment verification.

Ford is an Equal Opportunity Employer. For accommodations during the application process, contact 1-888-336-0660.

Requisition ID: 42765

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Product Management and Marketing

Industries

• IT Services and IT Consulting