Product Manager

Cosmo Appliances; Chino (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Training and Development

401(k)

Employee discounts

Health insurance

Paid time off

Job summary

Cosmo Appliances is looking for a detail-oriented Product Manager in Chino, California. The role involves managing the product line, developing manuals, collaborating with marketing, and addressing customer inquiries. Candidates should have a High School diploma, at least 2 years of customer service experience, and communication skills are essential. Proficiency in Microsoft Office is preferred. The position offers benefits like training and health insurance, with a schedule of Monday to Friday from 9am to 5:30pm.

Qualifications

• High School diploma or equivalent required.
• Minimum of 2 years of customer service/customer relations experience.
• Detail-oriented with excellent organizational and problem-solving skills.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Take ownership of the Cosmo product line and make data-driven decisions.
• Develop product manuals and packaging materials.
• Collaborate with marketing teams for online product representation.
• Support customer service with product inquiries.
• Communicate with overseas factories about product development.
• Review and test product samples for market fit.
• Analyze product defects and generate reports.

Skills

Customer service experience

Written and Oral Communication Skills

Detail-Oriented

Organizational skills

Problem-Solving skills

Technologically/Mechanically savvy

Proficiency in English

Bilingual (preferred)

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Benefits

• Training and Development
• 401(k)
• Employee discounts
• Health insurance
• Paid time off

Primary Responsibilities

• Take ownership of the Cosmo product line and make data-driven decisions
• Develop product manuals, packaging artwork, carton and product labels, and ensure consistent logo placement across all materials.
• Collaborate with marketing teams to ensure accurate and compelling online product representation.
• Support customer service and after-sales teams by addressing questions about product issues, defects, or improvement areas and relaying inquiries to overseas factories.
• Communicate extensively with overseas factories regarding new product development, updates, and improvements.
• Review and test product samples to evaluate new developments and market fit.
• Analyze product defects, generate detailed reports, and provide actionable insights to management for quality improvements.
• Other duties may be assigned

Qualifications

• High School diploma or equivalent, required.
• Minimum of 2 year of customer service/customer relations experience
• Industry experience (plus but not required)
• Technologically/Mechanically savvy
• Written and Oral Communication Skills
• Detail-Oriented
• Excellent Organizational and Problem-Solving skills
• Proficiency in English (Bilingual is a plus)
• Proficiency in Microsoft Word, Excel (plus)

Schedule: Monday-Friday, 9am-5:30pm