Product Manager

Elevate Ventures; Chicago (IL); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Stock options

High impact role

Opportunity for growth

Conveniently located Chicago office

Job summary

Elevate Ventures in Chicago is looking for a team member to enhance customer experience by providing innovative solutions and managing multiple products. Ideal candidates will have B2B SaaS experience, a strong passion for product development, and excellent organizational skills. The position is hybrid and offers competitive compensation, benefits including medical, dental, and vision insurance, and stock options. Join a high-impact role within a vibrant team, directly contributing to growth and success.

Qualifications

• Experience with growth stage startups required.
• Passionate about delivering product solutions to customer issues.
• Ability to manage multiple projects effectively.

Responsibilities

• Identify solutions to customer problems through outreach and support.
• Develop scalable solutions for customer issues.
• Collaborate with cross-functional teams to build appropriate solutions.
• Document product features clearly for team alignment.
• Manage project timelines and ensure progress is tracked.

Skills

B2B SaaS experience

Organizational skills

Technical background

Job description

Location

Chicago

Employment Type

Full time

Location Type

Hybrid

Department

Product

Who we are looking for

• B2B SaaS experience for growth stage startups.

• Passionate about product. Excites you to fix customer issues.

• Can take ownership of a multitude of projects/products.

• Extremely organized (a "List maker")

• Lives in Chicago

What you’ll do

• Work with customers to identify solutions to their problems. This includes direct outreach to customers, being part of support/success emails/calls, customer onboarding's, UX and error analysis.

• Figure out how to make solutions to customer issues scalable to all customers within our ecosystem.

• Work with Design, Engineering, Marketing, Support, Success, Sales, and Security teams to build the correct solution. (Having a technical background is helpful)

• Manage progress on projects. Help unblock engineers. Push engineers to meet specific timelines.

• Document product features in a scalable way so Marketing, Support, Success, Sales, and Security teams are aligned and can easily understand how the product works. This also includes dogfooding our product to backdate documentation we are missing today.

• Handle release schedules making sure all necessary teams are fully caught up to speed on new functionality. Giving them enough time to plan marketing releases, sales trainings, support material, pricing updates, and security documentation.

• Build external and internal products.

• Help with QA (making sure features work correctly by dogfooding our product, verifying copy, etc.)

• Manage change logs and improve processes

Perks:

• Competitive comp
• Medical, dental, and vision insurance
• Stock options
• High impact role and opportunity for growth
• Conveniently located Chicago office across the street from the Willis Tower