Product Line Manager

B&W MEGTEC; Akron (OH); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading company in industrial products is seeking a Product Line Manager to lead the Product Support department. This role focuses on achieving customer service excellence, managing workloads, and ensuring compliance with industry standards. The successful candidate will have significant experience with Replacement Parts and a strong understanding of B&W product lines.

Qualifications

• Minimum of 10 years’ experience with Replacement Parts or B&W product lines.
• Ability to read engineering drawings, bills of materials, and technical specifications.

Responsibilities

• Oversee Product Support department and manage team performance.
• Collaborate with Regional Parts Managers and handle project changes.
• Manage quotation processes and ensure compliance with technical standards.

Skills

Team Leadership

Customer Service

Project Management

Technical Compliance

Job description

Job Description - Product Line Manager (25000049)

Position: Product Line Manager - (25000049)

Description:

The Product Line Manager oversees the Product Support department, which includes Order Processing, Customer Service Representatives (CSRs), and Proposal Specialists. The role involves leading the team to achieve excellent customer service, ensuring efficient quotation and order fulfillment processes, and supporting the multi-region P&L business unit goals.

The manager is responsible for building effective teams, motivating staff, setting department goals, and facilitating training and development to meet organizational objectives. They should have a working knowledge of B&W products, be able to read engineering drawings, bills of materials, and technical specifications, and understand customer requirements and industry standards.

Key responsibilities include collaborating with Regional Parts Managers, establishing deadlines, managing workload and resources, monitoring backlog, evaluating technical risks, and ensuring compliance with technical standards. The manager will also handle group initiatives such as managing quote volume and turnaround times, oversee the On-Call team for Replacement Parts, and communicate project changes and collaborations across business units.

Qualifications:

• Minimum of 10 years’ experience with Replacement Parts and/or working knowledge of B&W core product lines.