Product Line Enablement Manager

AFL; Dallas (TX); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Hybrid in-office schedule

Flexible time off policy

401K Company match (up to 4%)

Professional development, training, &

Job summary

AFL in Dallas, TX is seeking a Product Line Enablement Manager to lead people development and governance within the PLM organization. You will manage a small team and translate leadership direction into scalable programs across regions and product lines.

You will drive onboarding, mentoring, and documentation efforts, partnering with PLMs to ensure consistent standards, and align cross-functional teams on priorities and escalations.

Qualifications

• Bachelor's degree in business, Operations Management, Supply Chain, or related field.
• 4-6+ years in business operations or product management with mentoring or developing early-career professionals.
• Experience designing onboarding, training, or development programs.
• Strong written communication for process documentation and SOPs.
• Experience partnering with cross-functional stakeholders (PM, Sales, Supply Chain).

Responsibilities

• Lead the development program to prepare Associate Product Line Managers for expanded PLM responsibilities.
• Define readiness criteria and checkpoints for the development framework.
• Ensure consistency of development standards across regions, categories, and product lines.
• Adapt the program as organizational needs evolve, including broader PM skill-building when needed.
• Own end-to-end onboarding for all new APLM hires with structured plans.
• Partner with Senior PLMs to implement and develop a structured mentor program.
• Create intake, escalation, and prioritization workflows for tactical requests including supply chain escalations, part number setup coordination, lead-time requests, returns/complaint visibility, cross-functional execution support, and forecast/backlog coordination.
• Establish periodic status updates and clear escalation triggers so PLMs stay informed on transitioned work.
• Write, update, and maintain PLM processes, SOPs, and training materials.
• Translate Director-level direction into clear, documented workflows.
• Identify documentation gaps and implement process improvements.
• Serve as the day-to-day contact for contract review routing and RFQ workflows.
• Partner with PLMs to ensure deliverables meet quality and documentation standards.
• Act as an operational liaison between Product Management and cross-functional stakeholders during onboarding or process changes.

Skills

People development

Operational governance

Mentoring / coaching

Process documentation

Cross-functional collaboration

Written communication

Education

Bachelor's degree in business, Operations Management, Supply Chain, or related field

Tools

ETQ

Job description

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $4B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer

• A hybrid in office schedule for qualifying employees
• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advancement with an industry leading company!

Position Overview

The Product Line Enablement Manager leads two core pillars for the Product Line Manager (PLM) organization: people development and operational governance.

This role manages a small team and reports to the Business Operations Director, partnering closely with PLMs to translate leadership direction into scalable programs, documentation, and measurable checkpoints that support a high-performing PLM organization.

Responsibilities

Product Line Manager Development Program Oversight

• Lead the execution of a structured development program that prepares Associate Product Line Managers (APLMs) for expanded Product Line Manager (PLM) responsibilities.
• Continuously enhance the development framework by defining and monitoring clear readiness criteria and checkpoints.
• Ensure consistency of development standards across regions, categories, and product lines.
• Adapt the program as organizational needs evolve, including supporting broader PM skill-building if no APLMs are active or flexing into other Business Operations priorities as team needs shift.

Onboarding & Training Coordination

• Own end-to-end onboarding for all new APLM hires, building structured plans that outline role expectations, systems exposure, and functional integration milestones.
• Partner with Senior PLMs to implement and further develop a structured mentor program with defined responsibilities.

Process Documentation & Governance

• Create intake, escalation, and prioritization workflows for tactical requests including supply chain escalations, part number setup coordination, lead-time requests, returns/complaint visibility, cross-functional execution support, and forecast/backlog coordination.
• Establish periodic status updates and clear escalation triggers so Product Line Managers stay informed on transitioned work without owning its day-to-day execution.
• Write, update, and maintain Product Line Manager processes, standard operating procedures, and training materials.
• Translate Director-level direction into clear, documented workflows.
• Identify documentation gaps and implement process improvements.

Cross-Functional Quality & Operational Alignment

• Serve as the day-to-day point of contact for contract review routing and RFQ workflows.
• Partner with Product Line Managers to ensure deliverables meet defined quality and documentation standards.
• Serve as an operational liaison between Product Management and key cross-functional stakeholders during onboarding or process changes.

Required Qualifications

• Bachelor's degree in business, Operations Management, Supply Chain, or related field
• 4-6+ years of experience in business operations, product management, or a related field, including experience training, mentoring, or developing early-career professionals
• Experience designing or documenting structured onboarding, training, or development programs
• Strong written communication skills, particularly for process documentation and SOPs
• Experience partnering with cross-functional stakeholders (Product Management, Sales, Supply Chain)

Preferred Qualifications

• Optical networking or telecommunications product/industry/technical acumen

Familiarity with documentation/quality systems (e.g., ETQ)

Working Conditions

• Environment: Office-based with flexible hybrid work arrangements
• Travel: Occasional travel (domestic or international) as needed.