Product Lifecycle & Service Programs Lead

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 100,000 - 137,000; Full time

Job summary

Applied Materials, Inc. is seeking a collaborative program leader for the Common Solutions Service Business Unit (CSG SBU).

You will drive service readiness across the product lifecycle for Wafer Fab Equipment, coordinate with Global Product Support, and influence design for service in a cross-functional setting. The role requires an advanced engineering degree, strong analytics, and a track record in field service or program management.

Qualifications

• MS in Engineering or related field; focus on mechanical, electrical, robotics or controls.
• Strong analytical and problem-solving skills with an innovative mindset.
• Ability to manage projects, analyze data, and present technical findings.
• Experience with field support, installations, or service-related activities is a plus.
• Excellent communication and collaboration across teams.

Responsibilities

• Drive service readiness throughout the Product Life Cycle of Wafer Fab Equipment Support.
• Internal and External documentation review for legacy and new products.
• Coordinate with Global Product Support and Tech writers for IP Review and Approval for both NPI and Legacy products.
• Drive Service Product Roadmap releases through program management process (Training, documentation, spares readiness, etc.).
• Participate in design for install and design for service programs.
• Drive CIP (Continuous Improvement Programs) to ensure high value service delivery.
• Work closely with business unit to introduce equipment special tooling, ensure tooling fits design for installation and service requirements.
• Service Products Development and customer engagement.
• Identify service product opportunities and lead the release and adoption of predictive maintenance digital tools and special service tooling.
• Drive key initiatives and meet customer requirements to enable Equipment and Service growth.
• Support field escalation process with Field Service Organization, Global Product Support and Technical Support Engineering to support service agreements.
• Responsible for field training and certification on AGS Service products.

Skills

Project management

Cross-functional leadership

Robotics & automation

Data analytics

Process improvement

Troubleshooting

KPI metrics

Communication

Independence

Leadership potential

Education

MS in Engineering

BS in Engineering with MS in Engineering Management

Job description

Applied Materials, Inc. is seeking a collaborative program leader for the Common Solutions Service Business Unit (CSG SBU).

You will drive service readiness across the product lifecycle for Wafer Fab Equipment, coordinate with Global Product Support, and influence design for service in a cross-functional setting. The role requires an advanced engineering degree, strong analytics, and a track record in field service or program management.