Product Leader, CS Operational Excellence & Tools

Amazon.com Services LLC; Seattle (WA); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Job summary

Amazon.com Services LLC is seeking an experienced Product Manager to own CS rhythm of business and the Operational Excellence portfolio. You will lead end-to-end initiatives across CS, coordinate with senior stakeholders including the head of CS, and deliver strategic and tactical outcomes at Amazon-scale.

You will design, build and govern tooling, define KPIs, and employ AI-enabled approaches to improve operations, governance and efficiency while navigating ambiguity and driving cross-team

Qualifications

• 12+ years of product or program management, product marketing, business development or technology experience.
• 6+ years of team management experience.
• Bachelor's degree.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.

Responsibilities

• Rhythm of Business ownership: Design, implement and manage key Rhythm of Business initiatives that support CS operations across CS.
• Strategic insight: Develop understanding of CS strategy and translate into actionable plans.
• Tooling: Design and build our operational excellence tooling strategy and products for CS at scale.
• Team management and stakeholder management: Lead a team of Operational Excellence professionals and interface with CS and Amazon partner teams.
• Leadership alignment: Ensure leadership alignment and that leaders' needs are met by our tools.
• Invent and simplify: Identify next processes and tooling to drive CS goals.
• Data and AI insight: Define KPIs and leverage AI tools to solve ops challenges.
• Navigate ambiguity: Drive clarity and structure in ambiguous business challenges.
• Cross-team collaboration: Serve as the main connection across organization for alignment and execution.

Skills

Product management

Team leadership

Roadmap strategy

Stakeholder management

AI/ML awareness

Education

Bachelor's degree

Tools

SQL

Excel

Data visualization

Job description

Amazon.com Services LLC is seeking an experienced Product Manager to own CS rhythm of business and the Operational Excellence portfolio. You will lead end-to-end initiatives across CS, coordinate with senior stakeholders including the head of CS, and deliver strategic and tactical outcomes at Amazon-scale.

You will design, build and govern tooling, define KPIs, and employ AI-enabled approaches to improve operations, governance and efficiency while navigating ambiguity and driving cross-team