Product Lead (New Ventures)

Toast; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Unlimited vacation

Sabbatical after five years

Professional Development Reimbursement

Wellness stipend

401(k) and matching

Medical, Dental, Vision coverage

Mental Health Benefits

Backup childcare

Job summary

Toast is seeking a Product Lead for its New Ventures team to help scale an MVP into a market-fit product. You’ll work closely with a small engineering and design team, spend significant time with customers, and focus on crafting workflows and systems that drive growth.

You’ll own the roadmap, run weekly planning, and define success with data. This senior IC role emphasizes async collaboration, thoughtful tradeoffs, and rapid iteration.

Qualifications

• 5+ years of product management experience, owning a product or major product area.
• Experience taking an early product from MVP to product-market fit and growth.
• Founder or early-startup experience, or time on an internal incubation or new ventures team.
• Experience in pricing and packaging a new product.
• Experience pulling data with SQL or similar tools.
• Experience building AI-powered product experiences.
• Able to prototype in code today.

Responsibilities

• Define strategy and roadmap from MVP to scale.
• Own outcome briefs end to end (problem framing through shipping and measuring results).
• Run weekly cycle planning with engineers, design engineer, and team lead.
• Gather insights from customers to guide priorities and scope.
• Weigh tradeoffs with engineers and keep the team moving.
• Set measurable success criteria and adapt based on data.
• Collaborate with sales, marketing, support, and operations on positioning and launches.
• Provide clear updates to engineers and leadership about learnings and next steps.

Skills

Product management

SQL

Data analysis

Customer discovery

Cross-functional leadership

AI product experience

Pricing strategy

Prototype in code

Self-directed

Tools

LLMs

Job description

• We’re looking for a Product Lead to join our New Ventures team and help grow one of Toast’s newest products
• We’ve shipped an MVP and have early customers
• Now we need to reach product-market fit and then scale
• This is a senior individual contributor role
• You’ll work directly with a small team of engineers and a design engineer
• You spend a lot of time with customers: on calls, in person, and watching how they use the product
• You’re good at taking complex problems and making them simple
• You have a strong sense for the next right thing to build, and you keep scope tight so the team ships what matters most
• You think in workflows and systems, not just individual features
• You collaborate well with engineers, weighing tradeoffs and making calls together
• You know when to keep testing and when it’s time to invest in scale
• You use AI tools every day to prototype, research, analyze data, and check your own thinking
• Help shape the product’s strategy and roadmap as we move from MVP to product-market fit and scale
• Own outcome briefs (our lightweight version of a PRD) end to end. That means framing the problem, working with the team through shipping, and measuring results
• Run weekly cycle planning. You’ll partner with the engineers, the design engineer, and the team lead to decide what we’ll build each week and why
• Learn where early customers get value and where they get stuck, and use that to decide what to double down on and what to drop
• Define what success looks like, make sure it’s measured, and use the data to change course when needed
• Keep quality high where it counts, and know where good enough is fine
• When the product is ready to scale, invest in what growth needs: onboarding, reliability, self-serve, and integrations
• Work with sales, marketing, support, and operations on positioning, pricing, and launches, and bring what they hear back to the team
• Share clear updates with engineers, leadership, and partners on what we’re learning and what’s next

Benefits

• Peer and company recognition programs
• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare

You use AI tools regularly in your work and can explain specifically how You’ve worked directly with engineering teams without a dedicated engineering manager, and you’ve owned planning and priorities week to week You can point to product decisions that came directly from time spent with customers You’ve taken an early product from MVP to product-market fit and meaningful growth You’re comfortable with metrics. You set goals up front and let the data change your mind You write and speak clearly for both technical and non-technical audiences You understand how software gets built well enough to weigh tradeoffs with engineers, spot risks, and ask the right questions You’re self-directed and low ego, and you keep things moving without perfect clarity You’ve made complex workflows simple for the people using them 5+ years of product management experience, including owning a product or major product area and its results Experience in operationally complex industries Founder or early-startup experience, or time on an internal incubation or new ventures team You’ve built with LLMs or shipped AI-powered product experiences You’re comfortable pulling your own data with SQL or similar tools Experience pricing and packaging a new product You’ve coded, or you prototype in code today