Product Implementation Specialist

401 Cast & Crew LLC; California (MO); Hybrid; USD 41,000 - 55,000; Full time

Benefits offered by this job

401(k) match

Paid PTO

Paid parental leave

Health and wellness program

Tuition reimbursement

Employee discounts

Job summary

Cast & Crew is hiring a Product Implementation Specialist to configure and implement our products for customers, including workflows, approvals, and account codes. You will work with Customer Success, Product Solutionists, and Payroll teams to onboard clients and support go‑live activities.

Responsibilities include documenting requirements, testing configurations, and training end users, while maintaining clear communication and a proactive problem‑solving approach in a fast-paced environment.

Qualifications

• GED or equivalent required.
• 5+ years of generalized client solutions experience.
• Strong customer service and analytical skills.
• Excellent written and oral communication skills.
• Ability to work overtime as needed.

Responsibilities

• Provide exemplary customer service to a diverse client base.
• Research, resolve, and respond to end-user issues during implementation.
• Document customer requirements and feature requests.
• Act as liaison between departments to resolve technical issues.
• Maintain knowledge of product offerings and support policies.
• Assist with user acceptance testing on projects.
• Learn and apply new knowledge quickly.
• Work in a fast-paced environment with self-motivated problem solving.

Skills

Client solutions experience

Customer service

Analytical skills

Written and verbal communication

Overtime flexibility

Education

GED or equivalent

4‑year degree or equivalent

Job description

About Us

At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way. #OneCastOneCrew

Position Overview

The Product Implementation Specialist is primarily responsible for implementing and configuring of Cast & Crew products for customers which includes customer workflows, approval levels, form mappings, and account code setups. The role consists of configuration of products, user acceptance testing for customer specific configurations, remote implementation support during the initial go live stages of the project and end user training. The Product Implementation Specialist works closely with the Customer Success Managers, Product Solutionists, Product Support Team, and Payroll Team to on‑board customers. The position will report to the Product Implementation Manager.

Core Responsibilities

• Providing exemplary customer service to a diverse base of customers.
• Research, resolve, and respond to end-user issues/problems/questions during the implementation phase.
• Document customer requirements and enhancement requests.
• Act as liaison between other departments to resolve technical issues as needed.
• Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery in order to provide technically accurate solutions to users.
• Maintain documentation and procedures and share knowledge with fellow team members.
• Assist with user acceptance testing on assigned projects.
• Working knowledge and understanding of payroll processes and systems.
• Ability to quickly learn and apply new knowledge.
• Self‑motivated creative problem solver who enjoys a fast‑paced environment.
• Other duties as assigned.

Key Qualifications

• GED or equivalent required.
• 5+ years of generalized experience in a client solutions environment.
• Strong customer services and analytical skills.
• Excellent written and oral communication skills.
• Ability to work overtime as needed.

Preferred Qualifications

• 4‑year degree or equivalent experience preferred.
• Experience within the Entertainment or other heavily unionized industry.

Special Work Conditions

Sedentary – Involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull. We take care of our people.

Benefits

When you join Cast & Crew, you’re backed by a benefits package built around what matters most. From comprehensive medical, dental, and vision coverage, to a 401(k) match, generous PTO, paid parental leave, health and wellness programs, tuition reimbursement, and employee discounts.

Benefits are subject to eligibility requirements.

Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non‑discriminatory environment free from intimidation, harassment or bias based upon these grounds.

CA residents

Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/

Compensation

Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs. Compensation range for this position is: $30.00 - $40.00 per hour. At Cast & Crew, our diverse workforce is always at the heart of what we do. Our company is committed to a culture of encouraging unique perspectives and backgrounds and to ensure growth and opportunities are available for all. Come join our team of talent that helps make magic happen. #OneCastOneCrew

We grew from a modest small business in 1976 to be the premiere provider of entertainment technology and solutions, staying true to our mission of modernizing content production and leading the digital transformation within the industry. Our cloud‑based solutions and industry expertise help streamline the entire production lifecycle and have revolutionized how content is made. We now have a global workforce across a host of storied brands, spanning all areas of produced and live entertainment, from film, television, streaming, to advertising, live events, and short‑form.