Product Implementation Manager, iQueue for Operating Rooms

LeanTaaS; United States; Remote; USD 90,000 - 125,000; Full time

Benefits offered by this job

401(k) Match

Comprehensive healthcare benefits

Generous PTO & Parental Leave

Skill Building reimbursement

Wellness, Transportation, Home Office

Education Reimbursement

Job summary

LeanTaaS is hiring for a Product Implementation role focused on iQueue for Operating Rooms. You will lead implementations from kickoff to rollout, design optimized workflows with perioperative teams, and align IT and clinical stakeholders to achieve measurable outcomes.

A strong background in healthcare IT and client-facing project work is essential. You will partner with Customer Success and cross-functional teams to ensure accurate configurations, validate data, and drive adoption.

Qualifications

• 3+ years in a client- or customer-facing role within healthcare
• Experience with healthcare IT systems and data (EHR familiarity preferred)
• Experience communicating with executive stakeholders and driving alignment
• Experience working with cross-functional teams (product, engineering, clinical)
• Strong ownership and fast problem-solving mindset
• Excellent communication, facilitation, and stakeholder management skills
• Strong ability to manage multiple workstreams with high attention to detail

Responsibilities

• Lead customer implementations from kickoff through data acquisition, solution design, configuration and rollout
• Partner with Customer Success to ensure workflows are designed and configured optimally
• Conduct discovery sessions with clinical and operational stakeholders
• Translate clinical needs into optimized workflows with perioperative leadership
• Engage executive stakeholders to drive adoption and accountability for outcomes
• Communicate technical requirements to customer IT and operations teams
• Configure product to reflect customer workflows and OR utilization
• Design and execute validation and user acceptance testing
• Navigate complex data sets to troubleshoot and support decisions
• Lead change management to become the source of truth for OR analytics
• Monitor progress, identify risks, and ensure go-live readiness
• Travel up to 20–50% to customer sites

Skills

Client-facing

Healthcare IT

Stakeholder management

Project management

Analytical problem solving

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Project management tools

Job description

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.

Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, IA, IL, KS, MO, MT, NV, OR, TX, UT, WA . If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA for employees who prefer to work regularly or occasionally from an office.

Join our Product Implementation Team, where we partner with hospitals to drive meaningful operational improvements throughout the perioperative and surgical journey. We focus on optimizing operating rooms (OR) access, utilization, and scheduling and staffing workflows to improve efficiency and improve patient access to care and readiness prior to surgery. In this role, you will work closely with hospital clients, clinical teams, and internal stakeholders to ensure smooth onboarding, configuration, and adoption of our iQueue for Operating Rooms product. If you’re excited about improving perioperative operations and making a measurable impact, we’d love to have you on board!

WHAT YOU’LL DO

• Lead customer implementations of iQueue for Operating Rooms from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout
• Partner with cross-functional Customer Success team members to ensure that the product and workflows are designed and configured accurately and optimally
• Conduct discovery and design sessions with clinical and operational stakeholders to understand workflows and align the solution to operational goals
• Partner with perioperative leadership to translate clinical needs into optimized workflows, driving decisions and stakeholder alignment at every stage of the implementation
• Engage and influence executive stakeholders to align on operational goals, drive adoption, and ensure accountability for achieving measurable outcomes
• Communicate technical requirements and ensure that customer IT and operational teams clearly understand data, integration, and setup needs
• Configure the product to reflect customer workflows, including block build, scheduling configurations, access management, and OR utilization optimization
• Design and execute validation and user acceptance testing to ensure system functionality, data accuracy, and workflow alignment prior to go-live
• Navigate complex data sets to troubleshoot issues, validate inputs, and support implementation decisions
• Lead change management efforts to drive adoption and ensure the product becomes the source of truth for OR analytics and other workflows (scheduling, staffing, etc.)
• Monitor implementation progress, proactively identify risks, and ensure readiness for successful go-live
• Travel up to 20–50% to customer sites

WHAT YOU’LL BRING

• Bachelor’s degree or equivalent years of related experience
• 3+ years of professional experience in a client- or customer-facing role within healthcare (e.g., consulting, implementation, hospital operations)
• Strong analytical and data-driven problem-solving skills; experience working with complex datasets
• Experience working with healthcare IT systems and data (EHR familiarity preferred)
• Experience working with executive-level stakeholders and driving alignment in complex environments
• Experience working with cross-functional teams (product, engineering, clinical)
• A maniacal obsession with customer success—you take ownership and move quickly to solve problems
• Excellent communication, facilitation, and stakeholder management skills
• Strong project management skills, including managing multiple workstreams and coordinating cross-functional teams with high attention to detail and organization
• Strong familiarity with project management tools and best practices

BONUS POINT IF YOU HAVE

• Experience working in perioperative or surgical environments
• Experience implementing enterprise software solutions
• Experience and passion for process improvement and Lean or Six Sigma training
• A graduate degree from one of the following programs: MS, MHA, MBA

WHAT YOU’LL GET

• Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs

$90,000 - $125,000 a year

LeanTaaS takes a market-based approach to pay. The offered base salary will reflect careful consideration of a number of factors, including the level you are hired into, your location, skills and qualifications, prior relevant experience, internal equity, and market conditions. This range may be modified in the future.

Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to [e-mail]. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.