Product Implementation Consultant

Goaugment; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative firm is looking for a Product Implementation Consultant to drive successful deployments of their cutting-edge solutions. This role involves working closely with clients to ensure seamless onboarding and integration, serving as a vital link between clients and internal teams. The ideal candidate will possess strong communication and problem-solving skills, with a proven track record in project management or product implementation. Join a dynamic team where your contributions will directly impact client success and satisfaction in a collaborative environment focused on excellence and growth.

Qualifications

• 2+ years in product implementation or project management required.
• Exceptional communication and problem-solving skills are essential.

Responsibilities

• Lead the end-to-end implementation process for new clients.
• Collaborate with teams to resolve issues and enhance product functionality.

Skills

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Project Management

Tools

Chargebee

SaaS Tools

Project Management Tools

CRM Software

ERP Software

Job description

Job Title: Product Implementation Consultant / Project Manager

Location: Remote/Coimbatore

Job Type: Full-time

Experience: 2+ years

Job Summary:

We are seeking a Product Implementation Consultant with strong communication skills and 2+ years of experience in either product implementation or project management. In this role, you will work closely with clients to ensure the successful deployment of our product, guiding them through onboarding, configuration, and integration processes. You will serve as a key liaison between clients, internal teams, and stakeholders, ensuring smooth implementations that drive business success.

Responsibilities:

• Work closely with clients to understand their business needs and configure the product accordingly.
• Lead the end-to-end implementation process for new clients, ensuring a seamless onboarding experience.
• Provide training, support, and best practices to clients for optimal product utilization.
• Collaborate with internal teams (Product, Engineering, Customer Success) to resolve issues and enhance product functionality.
• Manage project timelines, track progress, and communicate updates to stakeholders.
• Identify opportunities for process improvements and contribute to refining implementation methodologies.
• Develop and maintain documentation, FAQs, and training materials for client support.

Requirements:

• 2+ years of experience in product implementation or project management.
• Exceptional communication and interpersonal skills to effectively engage with clients and internal teams.
• Prior experience working with US or UK clients is a must.
• Strong problem-solving skills and ability to adapt to dynamic project requirements.
• Knowledge of Chargebee or similar billing platforms is a plus
• Experience in SaaS, enterprise software, or tech consulting is a plus.
• Experience with SaaS tools, API integrations, and data migration is a plus
• Familiarity with CRM, ERP, or other business software solutions is an advantage.
• Ability to manage multiple implementations simultaneously while maintaining attention to detail.
• Proficiency in project management tools and documentation best practices.
• Project management certifications are a plus.