Product Growth Manager

CRM Hike; Oakland, New York (CA, NY); Hybrid; USD 93,000 - 120,000; Full time

Job summary

An established industry player is seeking a Product Growth Manager to enhance the impact of their innovative tools in the criminal justice sector. This role involves engaging with users, managing product rollouts, and implementing tailored adoption strategies to ensure successful integration and usage of the tools. With a focus on building strong relationships and driving user engagement, the ideal candidate will thrive in a collaborative environment and be passionate about making a meaningful difference. If you're a fast learner with a knack for communication and project management, this opportunity is perfect for you!

Benefits

90% medical, dental, and vision insurance coverage

Flexible time off

12 weeks of paid parental leave

401(k) retirement plan with company match

Complimentary One Medical membership

Monthly ClassPass credit

Free mental health support via Talkspace

Well-located offices in Oakland and Manhattan

Annual company offsite

Mission-driven work environment

Qualifications

• 3+ years of experience in external-facing roles.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage product rollouts and user training both onsite and virtually.
• Run engagement tactics to increase product adoption across states.

Skills

Empathy

Collaboration

Project Management

Communication

Data Analysis

Education

Bachelor's Degree

Tools

Intercom

Sendgrid

Lob

Looker

GitHub

Google Analytics

Job description

Location: Remote, New York City, or Oakland

Role Type: Full-time

Compensation: For employees based in the Oakland, CA, and New York City, NY, metropolitan areas, the salary for this role is $120,000. For employees based elsewhere in the United States, the salary for this role is $93,000.

Hires remotely in: United States

Experience: 3+ years of relevant work experience

Recidiviz is excited to bring on a Product Growth Manager to join the Product Growth team! We’re a small, fast-moving team that is tasked with increasing the impact of our products by driving up usage and adoption in our partner states. Our team works directly with our users within state Departments of Corrections, such as parole and probation officers, case managers, supervisors, and justice-impacted individuals, to build relationships that can turn non-users into power users and power users into evangelists. That’s where you come in. We’re looking for someone to be the face of Recidiviz to our users, to have boots on the ground increasing adoption and impact of Recidiviz tools.

Please note this role is not a Product Manager and does not handle product development.

About us

Recidiviz is creating safer, healthier communities by reducing incarceration safely, equitably, and at scale. We build technology to reduce the number of people in prison and to help criminal justice leaders embrace data-driven decision-making.

About the role

We’re looking for an empathetic, collaborative, fast learner who is able to quickly develop a deep understanding of our tools to help launch, land, and grow our tools with a diverse set of users. What you’ll do:

• Manage new product rollouts onsite and virtually, including training new users
• Run state-agnostic broad-reaching and scaled engagement and adoption tactics
• Run state-specific custom-tailored engagement and adoption tactics
• Manage inbound feedback and support requests from users
• Represent the company’s brand and tone in all external interactions
• Track and measure the results and outcomes of all Product Growth work
• Note: This role involves 25-40% travel within the continental US, up to 4 trips per quarter

Core responsibilities

• (35%) Rollouts: Ensure the product is both launched and landed successfully, getting new users excited about the product and ensuring their perspectives are captured and returned to the internal team. This includes:
• Define and execute a measurement plan
• Go onsite to states and train users on new tools
• Host virtual launch trainings
• Record/create static launch materials (e.g., training videos, posters/fliers, emails)
• Communicate and coordinate with state and internal counterparts
• Build and execute a post-launch nurturing plan
• (35%) Scaled adoption tactics: Plan and execute creative and engaging virtual adoption tactics that can scale across all Recidiviz partner states, including:
• Define and execute a measurement plan
• Email awareness and adoption campaigns (Sendgrid experience a plus)
• State-wide and inter-state usage competitions
• Designating and training onsite representatives
• Creating and distributing print materials (Lob.com experience a plus)
• (15%) Tailored adoption tactics: Support state leadership in achieving their usage and adoption goals by enabling the tactics they have expressed interest in supporting with state resources, such as:
• Define and execute a measurement plan
• Issuing usage mandates
• Building trainings into new officer onboarding
• Adding entry points to the product from their intranet platforms
• Enabling write-back to their systems from ours
• (15%) User feedback and support: Be the first responder for feedback and support requests, synthesizing bug reports and feature requests from users and communicating it to product, engineering, and state engagement teams.

Wild success

In the first year, a wildly successful hire will:

• Increase the impact that our tools have, like helping more people complete parole and probation sooner or reducing returns to prison
• Increase adoption of our tools so more users are engaging with the tool weekly and monthly
• Shepherd new tools to successful launches and landings demonstrating a higher-than-historical-average baseline of usage
• Define and execute a measurement plan for every initiative to ensure we can track, understand, and replicate the results of our tactics.
• Build strong feedback loops that allow the business to easily include user perspectives in product strategy.
• Use data and other analysis methods to clearly articulate the impact of your work in terms of team KRs such as Usage, Impact, Scale, Velocity, Quality, and Efficiency.
• Balance and execute the projects in the roadmap with high autonomy and to a high degree of rigor and quality.
• Be the face of Recidiviz that thousands of criminal justice line staff know and trust.
• Willing to travel: We expect this role will require 25-40% of time spent traveling domestically across the US, up to 4 trips per quarter.
• A clear, empathetic communicator: You love people and are able to quickly build rapport and trust with a diverse audience.
• Highly organized: You are able to stay on top of tasks and communications across multiple external stakeholders and states.
• Fast learner: You are able to absorb information in various contexts and ask questions.
• Skilled diplomat: You can interact diplomatically with a diverse range of stakeholders.
• 3+ years of relevant work experience in external-facing and/or project management focused roles.

Preferred qualifications

• 1-2 years of experience collaborating with external stakeholders
• Experience with marketing, support, and data technologies such as Intercom, Sendgrid, Lob, Looker, Fullstory, GitHub, and Google Analytics
• Experience working on - and scaling with - a small scrappy team.
• Experience working with technical teams and representing software products to users.
• Experience with sales and marketing strategies for overcoming objections and increasing awareness and usage.
• Experience running and analyzing scrappy tests.
• Corrections industry working experience.
• Lived experience navigating the corrections system.

Compensation

Compensation is standardized based on roles and responsibilities. This ensures equitable compensation and responsible stewardship of our resources. As such, we do not negotiate compensation offers.

What we offer

• Effective, extremely thoughtful colleagues, working together on a mission that matters.
• 90% medical, dental, and vision insurance coverage for you and your dependents.
• Flexible time off, including 20 days of PTO, 3 days of paid volunteering time, and 13 paid holidays.
• 12 weeks of paid parental leave.
• 401(k) retirement plan with 5% company match and no vesting period.
• Complimentary One Medical membership (depending on location).
• Partnership with Carrot to provide employees with inclusive fertility and family-forming benefits.
• Monthly ClassPass credit for personal wellness.
• Free mental health support via Talkspace.
• Well-located offices in Oakland and Manhattan, with the flexibility to work remotely or go into either office.
• An annual company offsite each spring and other ad-hoc gatherings.
• All the exhilarating challenges and stretch opportunities of a tech startup, combined with the mission-driven heart of a nonprofit.

More about Recidiviz

Recidiviz was an all-volunteer effort until early 2019, when Clementine, Andrew, and Joshua founded the organization. Since then, we’ve built an A-team of software engineers, designers, product managers, and domain experts.

Today, Recidiviz works with over 18 state partners and covers more than 40% of the US incarcerated population. We have helped to get tens of thousands of people out of the criminal justice system, safely and equitably, and saved states nearly $1 billion.

Lasting change is always built on diversity. Recidiviz recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, sexual orientation, disability, age, veteran status, ancestry, citizenship, marital status, gender identity, and all protected status as required by applicable law.

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