Product Experience & Optimization Lead

TikTok; San Jose (CA); On-site; USD 108,000 - 209,000; Full time

Job summary

TikTok Core Product team is seeking a UX-focused role to own user experience identification, analysis, and optimization using data analysis and AI tools. You will work across product, R&D, and algorithms to identify issues and drive improvements while aligning with business strategy and user needs.

The role emphasizes collaboration with cross-functional teams, proactive issue resolution, and continuous monitoring of experience metrics to ensure product stability and growth across regions.

Qualifications

• Bachelor's degree or above with more than three years of work experience, in-depth understanding of industry development, UX, and competitor dynamics.
• Empathy for user feedback and pain points with good logical thinking and decomposition skills.
• Strong cross-functional coordination and collaboration skills, goal-oriented mindset, proactive in driving problem resolution.

Responsibilities

• Own the user experience identification, analysis and optimization based on data analysis and AI tools in collaboration with core teams (product, R&D, algorithms).
• Identify and address potential experience issues based on product strategy iterations and rule updates across business segments.
• Establish collaboration mechanisms with internal teams and external partners to promptly resolve user requests related to product features.
• Analyze user signals to deep dive genuine user needs and propose optimization plans.
• Collaborate with PM and leverage AI tools to monitor experience metrics and identify latent issues in a timely manner.
• Regularly review rules, products and strategies related to user experience and monitor experience data.

Skills

Empathy for user feedback

Analytical skills

Cross-functional coordination

Education

Bachelor's degree or above

Job description

TikTok Core Product team is seeking a UX-focused role to own user experience identification, analysis, and optimization using data analysis and AI tools. You will work across product, R&D, and algorithms to identify issues and drive improvements while aligning with business strategy and user needs.

The role emphasizes collaboration with cross-functional teams, proactive issue resolution, and continuous monitoring of experience metrics to ensure product stability and growth across regions.