Product Engineering Manager, Salesforce

United States Digital Space LLC; United States; Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Remote & In-Person options

Travel up to 25%

Collaborative culture

Job summary

the company, Part of Accenture is hiring a Product Engineering Manager to lead tool, asset, and product development in our Salesforce navigator and product teams. The role requires strong Salesforce expertise, people management experience, and a background with Agentforce.

You'll oversee technical development across our Salesforce portfolio, guide architectural decisions, and provide AI tooling guidance to the team.

Qualifications

• 8+ years of hands-on Salesforce experience.
• Strong understanding of object-oriented programming concepts and design patterns
• Bachelor's degree in Computer Science, Software Engineering, or equivalent
• Experience acting as a people manager for technical resources
• Experience with integrations between Salesforce and other systems
• Experience with Salesforce Agentforce solutions
• Experience with Service Cloud and Service Cloud Voice is a plus
• Excellent communication skills and ability to work in a fun, collaborative environment

Responsibilities

• Oversee development for new and existing Salesforce products and assets, as well as strategic tools for Salesforce implementation services
• Work with tools like Claude and Codex, as well as with Salesforce features (Lightning Web Components, Flow, Console, Apex, etc)
• Oversee hands-on solution design, proofs-of-concept, development, and testing in a fast-moving, close-to-customer hybrid engineering environment
• Participate in the full software development lifecycle, from ideation to planning to development to deployment and ongoing success
• Collaborate with wider product team to evaluate market demand, groom prioritized work, and align on final design details for value-add and scalable solutions

Skills

Salesforce

OOP concepts

People management

System integrations

Agentforce

Service Cloud

Education

Bachelor's degree in CS/Software Engineering

Tools

Lightning Web Components

Apex

Flow

Claude

Codex

Salesforce

Job description

Why the company, Part of Accenture:At the company, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions- integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and the company, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we have earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the the company, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, the company, Part of Accenture is the place for you.

We are hiring for a Product Engineering Manager to act as a technical lead for tool, asset, and product development in our Salesforce navigator and product teams. The ideal candidate has people management experience and strong technical capabilities within Salesforce, in particular Agentforce.

The Product Engineering Manager, Salesforce, will oversee technical development across our product, asset, and tool portfolio within the Salesforce space and drive decisions for strategic architectural, packaging, and devops considerations. Ideal candidates have relevant technical experience to confidently and effectively provide the necessary technical oversight and support. They will also have AI tooling experience, enabling them to provide guidance for the team on how to execute effectively and optimally with these tools. If you appreciate working with cutting edge technology and delivering exciting new solutions - this role is for you!

You'll have the opportunity to:

• Oversee development for new and existing products and assets on the Salesforce platform, as well as strategic tools for Salesforce implementation services
• You will work with tools like Claude and Codex, as well as with various features within Salesforce (Lightning Web Components, Flow, Console, Apex, etc)
• Oversee hands-on solution design, proofs-of-concept, development, and testing, in a fast-moving and close-to-customer hybrid engineering environment
• Participate in the full software development lifecycle, from ideation to planning to development to deployment and ongoing success
• Collaborate with wider product team (product owner, product engineering lead, product developers) to evaluate market demand, groom prioritized work, and align on final design details for value-add and scalable solutions

Required Qualifications

• 8+ years of hands-on experience with Salesforce, understanding of Salesforce architectural concepts, capabilities, and constraints
• Strong understanding of object-oriented programming concepts and design patterns
• Bachelor's degree in Computer Science, Software Engineering, or equivalent
• Strong Analytic skills with ability to formulate problem/solution in both business & technical terms
• Experience acting as a people manager for technical resources
• Experience with integrations between Salesforce and other systems
• Experience with Salesforce Agentforce solutions
• Experience with Service Cloud and Service Cloud Voice is a plus
• Excellent communication skills and ability to work in a fun, collaborative environment

Preferred Skills

• Experience working with Salesforce managed packages and Salesforce AppExchange submission is a plus
• Experience with front-end technologies such as HTML, CSS, JavaScript & Responsive Web Designs
• Experience working on Digital Channel or Contact Center applications is a plus
• Experience with AWS development is a plus

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

What's it like to be a part of the company, Part of Accenture?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our the company, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in‑laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep the company, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.