Product Engineer I - User Assistance

Esri; Redlands (CA); On-site; USD 68,000 - 104,000; Full time

Job summary

An innovative firm is seeking a passionate technical writer to create user assistance documentation for cutting-edge GIS software. In this role, you'll collaborate with experts to produce clear and effective content that enhances user experience. Your responsibilities will include managing documentation throughout the development cycle and supporting various user assistance materials. This position offers a unique opportunity to work with advanced technology and contribute to meaningful projects that drive positive global change. Join a diverse and inclusive team committed to professional growth and excellence in user support.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Profit-Sharing Programs

Vacation Leave

Paid Holidays

Professional Growth Opportunities

Qualifications

• 1+ years of experience in technical writing or related field.
• Ability to produce user assistance materials effectively.
• Experience with documentation workflows and software usage.

Responsibilities

• Produce and maintain user assistance documentation and tutorials.
• Support user assistance materials across various formats.
• Collaborate with product development teams for documentation.

Skills

Technical Writing

Communication Skills

Time Management

Organizational Skills

Education

Bachelor's in GIS

Bachelor's in English

Master's in Technical Writing

Tools

HTML

DITA

Markdown

Content Management System (CMS)

ArcGIS

Job description

Overview

Are you an energetic, passionate technical writer who has the desire to inspire, support, and advocate for Esri's platform's users? Use your passion for writing and interest in cutting-edge technology to provide customers with essential user assistance documentation and other enablement materials. In this position, you'll make our customers successful by creating user assistance and self-enablement materials for GIS software products. You'll work with subject matter experts, design documents, and run the software to become a subject matter expert yourself and advocate for the user by creating meaningful content to communicate methodology and best practices.

Responsibilities

• Become a subject matter expert to produce and maintain documentation of conceptual topics and step-by-step workflows


• Support a variety of user assistance materials, including installed and online help, tutorials, blog articles, videos, and more


• Manage documentation throughout the development cycle and ensure documentation requirements are met for the software release


• Be part of a user assistance team to produce content that is consistent with the appropriate Esri style


• Provide team member support in the form of functionality feedback and testing support to the product development team


• Create and maintain a network with delivery services, product management, and marketing team members to ensure our software and user assistance content deliver a great user experience


• Work with top software engineers in the product team to envision, design, build, test, release, and support desktop and enterprise products

Requirements

• 1+ years of professional experience in a similar position supporting similar responsibilities


• Ability to learn and use software as a customer would to produce the deliverables based on the experience


• Excellent written and verbal communication skills to convey complex topics concisely, clearly, and effectively


• Effective time management and organizational skills to manage priorities and tasks as needed in a fast-paced work environment


• Bachelor's in GIS, English, journalism, technical writing, or a related field

Recommended Qualifications

• An understanding of documentation workflows that use HTML, DITA, or Markdown


• Experience producing web-based documentation using a content management system (CMS) that allows reuse of content


• Experience with ArcGIS software or other geospatial technology


• Master's in GIS, English, journalism, technical writing, or a related field

#LI-DR5

#LI-Hybrid

Total Rewards

Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$68,640—$104,000 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.

If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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