Product Engineer: AI-Driven Dispatch & Ops Platform

Bernardhq; New York, Northern (NY, KY); Hybride; USD 90 000 - 130 000; Plein temps

Résumé du poste

Bernard is redefining appliance service management from its New York City office. You will own production systems used by dispatchers, technicians, and service leaders, tackling cross-stack challenges and shipping tangible improvements.

You will work directly with the founders and engineering team, talk to customers, observe problems firsthand, and ship fixes that reduce waste and speed up service delivery.

Qualifications

• 2+ years of professional software engineering experience.
• Proficiency in TypeScript and full-stack work across frontend and backend.
• Experience shipping production software and taking features from discovery to impact.

Responsabilités

• Build product workflows spanning calls, diagnostics, work orders, scheduling, dispatch, parts, and technician experiences.
• Ship AI agents and automation that act across voice, messaging, and operational workflows.
• Build production APIs, data models, integrations, dashboards, and internal tools.
• Own features from customer discovery through implementation, rollout, measurement, and iteration.

Connaissances

TypeScript

Python

Frontend development

Backend development

Customer outcome focus

Outils

React

APIs

Graph databases

LLMs

Real-time systems

Description du poste

Bernard is redefining appliance service management from its New York City office. You will own production systems used by dispatchers, technicians, and service leaders, tackling cross-stack challenges and shipping tangible improvements.

You will work directly with the founders and engineering team, talk to customers, observe problems firsthand, and ship fixes that reduce waste and speed up service delivery.