Product Engineer

Alchemy; San Francisco, California, New York (CA, MO, NY); On-site; USD 120,000 - 300,000; Full time

Job summary

An innovative firm is seeking a Customer Engineer to join their dynamic team, focusing on enhancing customer experiences in the web3 space. This role involves providing technical support, understanding customer needs, and shaping product decisions based on user feedback. With a commitment to excellence and a collaborative environment, this position offers the chance to work closely with both customers and internal teams to drive product development. If you have a passion for technology and a desire to make a significant impact in the blockchain industry, this opportunity is perfect for you.

Benefits

Comprehensive medical coverage

Dental and vision coverage

401k plan

Unlimited flexible time off

Equity options

Qualifications

• 1+ years of experience in software development.
• Strong analytical and communication skills are essential.

Responsibilities

• Provide hands-on technical support to customers.
• Understand customer needs and drive product feedback.
• Build relationships with complex stakeholders.

Skills

Analytical Skills

Communication Skills

Technical Troubleshooting

Customer Relationship Management

Interest in Blockchain/Crypto

Education

Bachelor's Degree in a Technical Field

Job description

Our mission is to bring web3 to a billion people, by providing builders with the tools they need to build exceptional onchain products. Alchemy is the only complete developer platform that offers the powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups.

Our infrastructure powers 70% of the top web3 teams, 90%+ of web2 companies building in web3 and 100+ million end users. Our customers include top web3 brands like Polymarket, OpenSea, Circle, WorldCoin, as well as major global brands like Shopify and Adobe.

The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT.

We're backed by the world's leading VCs and institutions, including: Lightspeed, Silver Lake, a16z, Coatue, Pantera, Addition, Stanford University, Coinbase, and Charles Schwab, among others.

The Role

Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth onboarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of our customers to inform our product roadmap, working with all parts of the company to ensure our product continues to meet our customers' needs.

In a nutshell, this role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers. The majority of the time will be spent understanding customer needs, providing solutions, and shaping feedback into product decisions.

What You'll Do:

• Provide hands-on technical support
• Understand customer needs and how to meet unique challenges and goals
• Seek product feedback and track usage/performance, driving our product roadmap
• Be the voice of the customers
• Build and maintain ongoing relationships with complex stakeholders, both internally and externally
• Partner with internal teams to drive long-term solutions / product development decisions
• Work in a quickly changing environment
• Drive referrals from our customers

What We're Looking For:

• 1+ years of experience in a software development role
• Strong analytical skills
• Ability to understand and troubleshoot complex technical issues
• Strong communication skills with internal and external stakeholders
• Excellent people skills to monitor and measure customer performance
• Interest in technology, blockchain, crypto
• Experience with blockchain a large plus
• Founded a company or built side projects, a plus
• Experience in startups, a plus

More on the Role:

Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off.

The base salary range for this position is estimated to be between $120,000 - $300,000 annually. Please note this range reflects base salary only, and does not include bonus, equity, or benefits. Your salary will be determined by various factors, including relevant experience, skill set, qualifications, and other business needs.