Product Engineer

Employee Magnets, Inc.; Fort Worth (TX); On-site; USD 75,000 - 105,000; Full time

Job summary

Employee Magnets, Inc. seeks an Engineer to provide technical support to production, perform first level failure analysis on customer products, and document root causes with solutions.

The role involves working with Windows, Android, CMD and Linux tools, and coordinating with client teams for quality escalations. You will help set up repair lines, prepare parts for second-level analysis, and maintain clear communication across local and overseas teams while sustaining safety and process

Qualifications

• Requires Associate degree in product design, mechanical, electronic or computer engineering with relevant experience.
• Hands-on hardware assembly/disassembly experience on computing devices.

Responsibilities

• Provide technical support to production and perform first-level failure analysis.
• Investigate root causes, document findings, and communicate solutions internally.
• Coordinate with Client Company for quality escalations as needed.
• Help set up repair lines, including tools and ESD grounding.
• Prepare parts for second-level failure analysis and work in customer lab.

Skills

Communication skills

Office suite

Analytical thinking

Overtime flexibility

Cross-functional collaboration

Problem solving

Team liaison

Education

Associate degree in engineering (product design, mechanical, electronic or computer)

Tools

UEFI

WINPE

CMD

Batch files

SDK

ADK

INI configuration files

Job description

Summary

The Engineer will provide technical support to production to overcome daily challenges. Engineers will also use procedures and instructions to initiate the analysis process when product failure occurs. Investigations and research for root causes with analysis documented, recorded, and communicated internally and provide solution. Engineer may contact Client Company for any quality escalations. Responsible for first level failure analysis on Customer Products.

Responsibilities Include but not limited:

• Have appropriate knowledge with the various systems including but not limited to Windows, Android, CMD and Linux tools, and procedures used in Production for Repair and failure analysis.
• Help Team to set up repair line including Tools and ESD grounding.
• Skilled in communication, problem solving, and applying experience and expertise.
• Identify optimum analytical approaches critical to problems.
• Requires communication with local and overseas team via emails and conference calls.
• Prepare parts and components for Factory team second level failure analysis.
• Work inside customer lab.
• Other duties as assigned.

Team Leadership

• Responsible for maintaining a positive work environment while supporting the companys culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
• Maintains and strengthens internal, external customer, and supplier relationships. Communicates and works well with all business partners.
• Ensures inventory management and merchandise allocation flows product through the warehouse in the most cost efficient and productive manner.

Qualifications

Education and/or Experience

• Minimum Associate degree in product design, mechanical, electronic or computer engineering with little experience or 3+ years of equivalent experience as FA engineer for computing devices.
• Hands on Experience in hardware assembly and disassembly on computing devices

Essential Skills but not Limited:

• Requires excellent written and oral communication skills.
• Must have strong Office suite knowledge (excel, word etc.).
• Requires moderate knowledge of UEFI, WINPE, CMD, Batch files, SDK, ADK, Configuration files such as ini.
• Effectively communicate concepts and solutions with various levels of the organization.
• Effectively liaison between Company and Client.
• Must be able to work cross-functionally with minimal supervision.
• Requires strong analytical and statistical skills.
• Requires flexibility to work overtime for special projects or business supports.

Working Conditions

Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions are found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement. Requires the physical ability to lift 25 pounds.