Engineer - Product L2

SMS Infocomm; Grapevine (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

SMS InfoComm Corporation seeks an FA Engineer to provide technical support for production, perform first level failure analysis on customer products, and investigate root causes with thorough documentation and internal communication.

The role includes setting up repair lines, coordinating with global teams, and preparing parts for second-level analysis, with emphasis on strong communication and hands-on hardware skills.

Qualifications

• Associate degree or 3+ years FA engineering experience.
• Hands-on hardware assembly/disassembly on computing devices.

Responsibilities

• Have knowledge of Windows, Android, CMD and Linux tools used in production repair and failure analysis.
• Assist in setting up repair line with tools and ESD grounding.
• Communicate effectively and solve problems; apply experience.
• Identify optimal analytical approaches for problems.
• Coordinate with local and overseas teams via email and conference calls.
• Prepare parts for second level failure analysis.
• Work inside customer lab.
• Other duties as assigned.
• Maintain positive work environment and contribute to safe, productive workplace.
• Foster healthy relationships with customers and suppliers; ensure smooth collaboration.

Skills

Root-cause analysis

Technical communication

Hardware debugging

Cross-functional work

Overtime flexibility

Education

Associate degree in Electronic/Mechanical/Computer Engineering

Tools

UEFI

WINPE

CMD

Batch files

SDK/ADK

Ini configuration files

Job description

Description

Summary

The Engineer will provide technical support to production to overcome daily challenges. Engineer will also use procedures and instructions to initiate the analysis process when product failure occurs. Investigations and researched for root causes with analysis documented, recorded, and communicated internally and provide solution. Engineer may contact Client Company for any quality escalations. Responsible for first level failure analysis on Customer Products.

Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

Responsibilities Include But Not Limited

• Have appropriate knowledge with the various systems including but not limited to Windows, Android, CMD and Linux tools, and procedures used in Production for Repair and failure analysis.
• Help Team to setup repair line including Tools and ESD grounding.
• Skilled in communication, problem solving, and applying experience and expertise.
• Identify optimum analytical approaches critical to problems.
• Requires communication with local and overseas team via emails and conference calls.
• Prepare parts and components for Factory team second level failure analysis.
• Work inside customer lab.
• Other duties as assigned.

Team Leadership 10% of Job

• Responsible for maintaining a positive work environment while supporting the companys culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
• Maintains and strengthens internal, external customer, and supplier relationships. Communicates and works well with all business partners.
• Ensures inventory management and merchandise allocation flows product through the warehouse in the most cost efficient and productive manner.

Qualifications

Education and/or Experience

• Minimum Associate degree in product design, mechanical, electronic or computer engineering with little experience or 3+ years of equivalent experience as FA engineer for computing devices.
• Hands on Experience in hardware assembly and disassembly on computing devices

Essential Skills But Not Limited

• Requires excellent written and oral communication skills.
• Must have strong Office suite knowledge (excel, word etc.).
• Requires moderate knowledge of UEFI, WINPE, CMD, Batch files, SDK, ADK, Configuration files such as ini.
• Effectively communicate concepts and solutions with various levels of the organization.
• Effectively liaison between Company and Client.
• Must be able to work cross-functionally with minimal supervision.
• Requires strong analytical and statistical skills.
• Requires flexibility to work overtime for special projects or business supports.

Competencies

• Shows determination to achieve excellent results
• Finds better ways
• Demands top performance
• Inspires commitment

Working Conditions

Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement. Requires the physical ability to lift 25 pounds.

SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.