Product Enablement Specialist

Bobyard; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Equity

In-person in San Francisco

Job summary

Bobyard in San Francisco is hiring a customer-focused Enablement/Support specialist. You will build and maintain our Knowledge Center and LMS, respond to inquiries via Intercom, and craft templates to automate repetitive questions.

Your work will directly reduce response times and improve user satisfaction. You will partner with Product and Engineering to log bugs, share user insights, and support GTM efforts with demos and competitive intel.

Qualifications

• 2+ years in a customer-facing role (Support, Enablement, or Success preferred).
• Excellent written and verbal communicator, no jargon.
• Proficient with Intercom (or similar), documentation/LMS tools, and Loom.
• Comfortable in a fast-paced startup where processes are still being built.

Responsibilities

• Build our Knowledge Center and LMS — Looms, guides, and articles that preempt questions
• Own Intercom — respond to questions, troubleshoot fast, close the loop with empathy
• Scale support with systems — kill repetitive work with automations, templates, and AI
• Close the feedback loop — partner with Product/Engineering to log bugs and track fixes
• Enable GTM — support Sales and CS with demos, feature deep dives, competitive insights
• Know our users cold — deep expertise in the platform and how estimators/landscape pros get value

Skills

Customer-facing

Communication

Startup mindset

Tools

Intercom

LMS tools

Loom

Job description

About Bobyard

• Construction is a trillion-dollar industry, but still runs on outdated software

• Biggest bottleneck: cost estimating — takeoffs are still manual, slow, and error-prone

• Lean team backed by 8VC, Primary, and Pear, building next-gen software for the built world

What you'll do

• Build our Knowledge Center and LMS — Looms, guides, and articles that preempt questions

• Own Intercom — respond to questions, troubleshoot fast, close the loop with empathy

• Scale support with systems — kill repetitive work with automations, templates, and AI

• Close the feedback loop — partner with Product/Engineering to log bugs and track fixes

• Enable GTM — support Sales and CS with demos, feature deep dives, competitive insights

• Know our users cold — deep expertise in the platform and how estimators/landscape pros get value

What we're looking for

• 2+ years in a customer-facing role (Support, Enablement, or Success preferred)

• Excellent written and verbal communicator, no jargon

• Proficient with Intercom (or similar), documentation/LMS tools, and Loom

• Comfortable in a fast-paced startup where processes are still being built

Why Bobyard

• Join a fast-growing AI startup transforming construction estimating

• Report to Head of Post-Sales; work closely with Engineering and Product

• Clear growth path into CSM or CS Operations

• In-person, San Francisco

Compensation

• $80k–$100k base + equity, full-time

Come build with us!