Product Enablement Manager

Sectra; Shelton (CT); On-site; USD 130,000 - 155,000; Full time

Benefits offered by this job

Bonus program eligibility

Medical, dental and vision coverage

Generous paid time off and parental le

Retirement plan with company match

Ongoing learning and development

Collaborative, supportive team

Job summary

Sectra is seeking a Product Enablement Manager to lead the US team of product specialists across Cardiology, Pathology, Reporting, Analytics, and Genomics. You will coach experts, connect their work with the global product organization, and drive consistent practices across Customer Operations.

In Service Enablement, you’ll guide products from initial US implementations to established delivery and support models, ensuring knowledge and training materials enable ownership as products mature

Qualifications

• 1–3 years of people management experience, including coaching, performance management, and employee development.
• Ability to provide clear direction while giving subject matter experts trust and support.
• Strong ability to learn clinical, technical, and product context and translate into priorities.
• Experience working across teams and countries with shared responsibilities.
• Ability to structure changing priorities and balance immediate needs with long-term development.
• Clear communication and collaboration across organizational boundaries.
• Experience improving processes and enabling consistent working methods.

Responsibilities

• Lead and develop a team of product specialist leads with clear priorities and career development.
• Organize expertise across product areas to ensure coverage and effective collaboration.
• Maintain alignment with global product org and translate direction into US priorities.
• Coordinate involvement in new product introductions and first implementations.
• Develop and maintain documentation, templates, and training materials for ownership transfer.
• Drive consistent workflows and knowledge sharing across product areas using global standards.
• Balance hands-on involvement with coaching based on maturity and capacity.
• Partner with Applications, Engineering, PM, and customer-facing teams to strengthen readiness.
• Support US-based colleagues connecting to global teams with local guidance and input.
• Use feedback and data to improve team effectiveness and delivery quality.
• Travel up to 50% depending on assignments.

Skills

People management

Coaching

Leadership

Training programs

Job description

Sectra’s solutions support some of the most important work in healthcare. Behind those solutions are people who understand how our products fit into clinical workflows—and how to help others successfully implement, support, and use them.

We’re looking for a Product Enablement Manager to lead our US team of product specialists across areas such as Cardiology, Pathology, Reporting, Analytics, and Genomics. You’ll coach experienced clinical and technical experts, connect their work with our global product organization, and help turn specialized knowledge into consistent practices across Customer Operations.

As part of Service Enablement, you’ll help new products move from their first US implementations into established delivery and support models. As those products mature, you’ll ensure our teams have the knowledge, tools, and guidance to take ownership confidently.

What you’ll do

• Lead and develop a team of product specialist leads, providing clear priorities, coaching, performance feedback, and career development.
• Organize expertise across product areas, ensuring clear responsibilities, appropriate coverage, and effective collaboration.
• Maintain a strong connection with our global product organization, translating product direction into US priorities and sharing customer needs and lessons from the field.
• Coordinate the team’s involvement in new product introductions and first implementations, helping establish effective deployment, training, and support practices.
• Ensure documentation, templates, and training materials are developed and maintained so Customer Operations teams can gradually take ownership of established products.
• Drive consistent workflows, integration practices, training, and knowledge sharing across product areas, using global standards and resources wherever possible.
• Balance hands-on specialist involvement with coaching and guidance based on product maturity, customer needs, and team capacity.
• Partner with Applications, Engineering, Project Management, and customer-facing teams to strengthen product readiness and resolve gaps in knowledge or processes.
• Support US-based colleagues who report functionally to global teams through local guidance, development support, and performance input.
• Use feedback and operational data to improve team effectiveness, knowledge transfer, and delivery quality.
• Travel as required - up to 50%

Skills & Requirements

Who you are

• You bring 1–3 years or more of people management experience, including coaching, performance management, and employee development, ideally leading specialists, consultants, or other skilled professionals.
• You provide clear direction while giving subject matter experts the trust and support to lead within their areas.
• You can quickly learn clinical, technical, and product context and translate it into practical priorities.
• You’re comfortable working across teams and countries, including environments where responsibilities are shared between local and global managers.
• You bring structure to changing priorities and can balance immediate customer needs with longer‑term team development.
• You communicate clearly, build strong working relationships, and help people share knowledge across organizational boundaries.
• You have experience improving processes and helping teams adopt consistent ways of working.

It is a plus if you have

• Experience in healthcare IT, medical imaging, clinical software, or a related technology environment.
• Experience supporting product launches, early customer implementations, or transitions into ongoing delivery and support.
• A background in applications, engineering, integrations, project delivery, or technical consulting.
• Experience building training programs, documentation, or communities of subject matter experts.

Why Sectra

• Contribute to technology that supports critical areas of healthcare and patient care.
• Lead experienced professionals whose expertise makes a difference for customers and colleagues.
• Help shape how new products are introduced, adopted, and supported in the US.
• Collaborate with local and global teams in an organization focused on learning, knowledge sharing, and continuous improvement.
• Grow your leadership experience as our products and organization evolve.

Compensation and benefits

• Base salary range: $130,000–$155,000, based on experience and qualifications.
• Eligible to participate in the company’s bonus program.
• Comprehensive medical, dental, and vision coverage.
• Generous paid time off and paid parental leave.
• Retirement plan with company match.
• Ongoing learning and professional development opportunities.
• Collaborative and supportive team environment.

Other Information

Sectra celebrates diversity and is proud to be an equal opportunity employer. We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.

To support a safe environment for our customers and their patients, Sectra intends to require a drug screen, including urinalysis, following a conditional offer of employment as a condition of employment for this position. Many of our customers also require vendor credentialing, which can include a 10-panel drug screen, before on-site work begins. Testing will be conducted in accordance with applicable law. Candidates will receive a copy of any positive result, and all results are kept confidential and shared only with those who need them.