Product Document Administrator

Centris Federal Credit Union; Omaha (NE); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Centris Federal Credit Union in Omaha, NE, is seeking a Product Document Administrator I to support the Records Department. The role focuses on processing CPI, GAP, and Debt Protection claims, along with indirect loan prep and mail handling.

Typical hours are Monday–Friday, 8:30am–5:00pm, with an on-site work arrangement. The position requires accuracy in data entry and strong teamwork to ensure department operations run smoothly.

Qualifications

• High School diploma or GED or better.
• One year of financial experience; preferred experience in a financial institution.
• Knowledge of Centris products and services.
• Knowledge of Guaranteed Asset Protection, Collateral Protection Insurance and Debt Protection preferred.
• General knowledge of loan processes and documents.
• Ability to communicate effectively with members and staff.
• Ability to enter data accurately at 120 keystrokes per minute.
• Able to lift up to 40 pounds and operate basic office equipment.

Responsibilities

• Annotates scanned and indexed documents for efficient retrieval.
• Process CPI charges, refunds, and claims accurately.
• Handle internal GAP claims and assist with indirect GAP documentation.
• Process Debt Protection claims and payments.
• Prepare indirect electronic and paper documents in correct order.
• Support Loan Documentation Clerk; prepare loan documents for scanning.
• Assist Title Clerks with incoming mail and payoffs.
• Perform additional duties to support Records Department operations.

Skills

Typing speed 120 keystrokes per minute

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

General office equipment

Job description

Job Category: Centris Federal Credit Union

Requisition Number: PRODU003810

• Posted : September 2, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Centris Headquarters
132nd & Pacific
Omaha, NE 68144, USA

Description

Position: Product Document Administrator I

Location: Centris HQ (Records Department)

Hours: Monday - Friday, 8:30am to 5:00pm.

Hourly Pay Rate: $18.16 - $20 per hour

General Summary:

The primary purpose of this position is to assist Centris Federal Credit Union in our mission to be a trusted life-long financial partner.. This position has primary responsibility to accurately process Guarantee Asset Protection (GAP), Collateral Protection Insurance (CPI) and Debt Protection claims, payments, and exceptions. Primary responsibility includes Indirect Loan Prep (Electronic and Paper), with secondary responsibilities of Incoming mail and payoffs for titles and shared responsibility of the Loan Documentation Clerk

• Promote and model the Centris Vision, Mission, Values and Team Principles.
• Provide unparalleled service to both internal and external members in accordance with the Centris Service Promises.
• Create and/or develop relationships with internal and external members, vendors, and other parties.
• Provide support to the Records Department to serve members and ensure continuing department operations.
• Primary Responsibilities
  • Annotates scanned and indexed documents to ensure efficient retrieval and performs accurate vault filing and maintenance.
  • Process Collateral Protection Insurance (CPI) accurately posting charges, refunds, and claims.
  • Process internal Guarantee Asset Protection claims and assist members with external documentation for Indirect GAP and warranty products
  • Process Debt Protection claims and payments
  • Prep Indirect electronic and paper documents to ensure documents are received and is in correct order.

Secondary Responsibilities

• Provides support to Loan Documentation Clerk
• Prepare loan documentation to be scanned for safe and accurate record retention
• Support duties of Title Clerks as needed for Incoming Mail and Payoffs

Shared Departmental Responsibilities:

• Perform additional duties to support operational functions within the Records Department, inclusive of (but not limited to): Document Processing Rep, Research Rep, Loan Documentation Clerk, and Title Clerks.

Key Performance Result Areas and Accountabilities:

• Product, Industry, Regulatory and Professional Knowledge
• Corporate Performance and Profitability
• Percentage of annotations completed
• Timely and accurate:
  • Processing of CPI Claims, Charges and Refunds
  • GAP Claims
  • Handling of Incoming Indirect Loans
  • Completion of Debt Protection Claims and Payments

Primary Position Dimensions:

• Number of GAP Claims Scope: 5-10 per month
• Number of CPI Claims Scope: 5-10 per month
• Number of Debt Protection Claims Scope: 15-25 per month
• Number of Indirect Prep Files Scope: 350-400 per month
• Number of annotations completed Scope: 500-1,500 per month

Job Requirements:

• Technical Skills and Experience Requirement
• Must have a High School degree or equivalent.
• Must have one-year financial experience.
• One year of financial institution experience is preferred.
• Knowledge and understanding of products and services offered by Centris
• Working Knowledge of Guaranteed Asset Protection, Collateral protection Insurance and Debt Protection preferred.
• General Knowledge of Loan Process and Documents.
• People Skills Requirement
• Must have the ability to work effectively independently and in a team environment.
• Must be able to effectively communicate with members, staff, and other business contacts.
• Physical Skills Requirement
• Must be able to effectively access and interpret computer screens, documents, and reports.
• Must be able to operate general office equipment.
• Must be able to accurately enter data 120 keystrokes per minute.
• Must be able to accurately key numbers 100 keystrokes per minute.
• Must be able to lift and carry up to 40 pounds.
• Must be able to climb up and down ladder to retrieve various files.
• Other Requirements
• Must report to work regularly and on time.
• Must be able to work the hours necessary to fulfill the responsibilities of the position.
• Must be knowledgeable in BSA and compliance requirements enforced on the credit union by state and federal law as applicable.
• Must present a professional image.
• Must be bondable.

Qualifications

Education

Required

High School Diploma or equivalent (GED) or better.

Experience

Required

General Knowledge of Loan Process and Documents.

Knowledge and understanding of products and services offered by Centris

1 year:

Preferred

Working Knowledge of Guaranteed Asset Protection, Collateral protection Insurance and Debt Protection preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.