Product Director - Event & Engagement - Executive Director

Testing Site - JPMC; Chicago (IL); On-site; USD 180,000 - 240,000; Full time

Job summary

Testing Site - JPMC is seeking an Executive Director of Event Services within the Product Experience (PX) Global Banking & Payments Core Services Team. You will lead strategic vision, development, and delivery of innovative event and engagement solutions across front office, marketing, and event planning teams.

You will partner across a highly matrixed organization to drive business outcomes, oversee a global technology team, mentor Product Managers, and present updates to senior leadership,

Qualifications

• 10+ years of product ownership or product management in enterprise/B2B settings with agile execution.
• 5 years managing distributed or non‑co‑located teams.
• Proven leadership driving cross‑functional initiatives and senior stakeholder influence.
• Excellent collaboration with technology, product, design and executive stakeholders.
• Experience defining platform requirements for global organizations and go‑to‑market strategies.
• Strategic thinking with strong analytical and data‑driven decision making.
• Excellent communication with Risk, Legal and Controls; capable of executive presentations.
• Detail‑oriented, highly organized and able to manage multiple priorities in a fast‑paced environment.

Responsibilities

• Own and lead the Event Services roadmap and book of work, aligning priorities to outcomes and timelines.
• Lead and mentor a team of Product Managers, fostering shared ownership and high performance.
• Manage a product team supporting multiple personas—front office, marketing and event planners.
• Collaborate with Sales, Event Planners, Marketing, Tech, UX and product teams to launch best‑in‑class experiences.
• Drive cross‑functional collaboration across product teams, technology, design, marketing, events and data functions.
• Oversee backlog management, story creation, and sprint prioritization for a global tech team.
• Manage stakeholder relationships with senior leaders with regular updates and executive demos.
• Thrive in a matrixed organization and partner across teams to achieve shared goals.

Tools

Jira

Confluence

Salesforce Marketing Cloud

Marketo

Stova

Street Context

LinkedIn

Adobe

Job description

As an Executive Director of Event Services on the Product Experience (PX) Global Banking & Payments Core Services Team, you will lead the strategic vision, development, and delivery of innovative event and engagement solutions. You will partner across a highly matrixed organization to drive business outcomes, enhance user experiences, and support the diverse needs of front office, marketing, and event planning teams.

Job Responsibilities

• Own and lead the Event Services roadmap and book of work, aligning priorities to business outcomes, dependencies, and timelines
• Lead and mentor a team of Product Managers fostering shared ownership and high performance
• Manage a product team supporting multiple personas—including front office, marketing, and event planners—by understanding their needs and pain points, and tailoring solutions accordingly
• Collaborate with Sales, Event Planners, Marketing, Tech and UX, content designers, and product teams to build best‑in‑class experiences, facilitate discovery sessions, reimagine processes, and set strategic transformation targets and drive go‑to‑market strategies and successful launches
• Drive cross‑functional collaboration across CIB product teams, business lines, core services, technology, design, marketing, events, controls, and data functions to deliver integrated solutions
• Oversee backlog management, story creation, and sprint prioritization for a global technology team, working closely with technology leadership
• Manage stakeholder relationships with senior leaders, providing regular product updates, preparing executive‑level presentations and demos, and clearly communicating progress, risks, and dependencies
• Thrive in a highly matrixed organization, effectively partnering across multiple teams and functions to achieve shared goals

Required qualifications, capabilities & skills

• 10+years of experience in product ownership or product management in enterprise/B2B settings, with hands‑on agile execution (Scrum/Kanban), strong story writing, and backlog management skills
• 5years of experience managing distributed or non‑co‑located teams
• Proven leadership in driving cross‑functional initiatives, influencing senior leadership, and driving measurable business outcomes
• Excellent collaboration skills with technology, product, design teams and executive stakeholders
• Experience defining platform requirements for complex, global organizations and creating go to market strategies for multiple personas and lines of business
• Strategic thinking, strong analytical and problem‑solving abilities, and comfort making data‑driven trade‑offs and setting measurable success criteria
• Excellent communication and stakeholder management skills; confident presenting to senior audiences, simplifying complex topics, and partnering effectively with Risk, Legal, and Controls
• Detail‑oriented, highly organized, and able to manage multiple priorities in a fast‑paced environment
• Experience with Event Platform (Stova), Marketing Automation and/or Engagement platforms (e.g., Salesforce Marketing Cloud, Marketo, Salesforce, Street Context, LinkedIn, Adobe)
• Proficiency with Jira and Confluence (or equivalent tools), with disciplined documentation practices

Preferred qualifications, capabilities & skills

• Experience evaluating and managing third‑party partnerships and vendor relationships to strengthen the product ecosystem
• Experience building and delivering AI/ML services
• Experience in financial services industry, CRM capabilities and events
• Experience in global organizations or matrixed environments
• Experience with JIRA and agile methodology