Product Director - Global Customer Platform

Testing Site - JPMC; Columbus (OH); On-site; USD 180,000 - 260,000; Full time

Job summary

Testing Site - JPMC in Columbus seeks a Product Director, Global Customer Platforms, to lead customer-centric product development and set strategic vision across Consumer & Community Banking.

You will guide the product lifecycle, mentor teams, manage stakeholders, and drive data-driven innovations in regulated environments, with emphasis on governance, ML-aware data architectures, and end-to-end delivery.

Qualifications

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.
• Comprehensive data governance with privacy and compliance expertise.
• Advanced technical fluency in machine learning systems and data architecture.
• Ability to lead Cross functional leadership, stakeholder management and organizational alignment.
• End-to-end product leadership for customer data platforms and complex migrations in regulated environments.
• Specialization in Master Data Management, data governance and Identity resolution.

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth.
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
• Owns product performance and is accountable for investing in enhancements to achieve business objectives.
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation.

Skills

Product leadership

Cross-functional leadership

Market research

Storyboarding

Prototyping methods

User-centered design

Data analytics

Machine learning systems

Data architecture

Stakeholder management

Regulated environments

Identity resolution

Job description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As aProductDirector, Global Customer Platforms in Consumer & Community Banking, youlead innovation through the development of products and features that delight customers. As a leader on the team, youleverageyour advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development bycontinuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches andmentorsthe product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, andidentifiesopportunities for product differentiation

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalentexpertisedelivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Comprehensive data governance with privacy and compliance expertise
• Advanced technical fluency in machine learning systems and data architecture
• Ability to lead Cross functional leadership, stakeholder management and organizational alignment.
• End-to-end product leadership for customer data platforms and complex migrations in regulated environments
• Specialization in Master Data Management, data governance and Identity resolution

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Responsible AI governance with ethical frameworks and model risk management