Product Director

Royal Caribbean Group; Miami (FL); On-site; USD 180,000 - 260,000; Full time

Job summary

Royal Caribbean Group in Miami, FL is seeking a Director, HR Systems Products who will own the enterprise HR technology stack, including SAP SuccessFactors and custom HR applications. You will build governance, oversee a team of SMEs, and partner with HR COEs, IT, and vendors to deliver secure, scalable solutions that drive business outcomes.

This role requires a strategic leader with 12+ years in HR technology and strong delivery experience, capable of balancing innovation with reliability,

Qualifications

• 12+ years of HR technology experience, including 3–5+ years leading enterprise teams in HR systems, HRIS, or HR transformation roles.
• Deep hands-on experience with SAP SuccessFactors across multiple modules; experience supporting or governing custom HR applications strongly preferred.
• Proven leadership of large-scale HR system implementations and transformations, from concept through stabilization.
• Strong command of SDLC, Agile/Scrum, and formal project/program management methodologies (PMP, SAFe, or equivalent preferred).
• Exceptional ability to operate at both strategic and execution levels, influencing senior HR leaders.
• Demonstrated success managing ambiguity, complex integrations, and cross-functional operating models.
• Excellent communication, stakeholder management, and decision-making skills.
• Experience working with current HR Technology platforms (e.g., SuccessFactors, Salesforce etc.) as well as legacy solutions.

Responsibilities

• Own end-to-end HR systems and applications portfolio, including SAP SuccessFactors and custom-built HR solutions, ensuring alignment with enterprise HR transformation objectives.
• Execute against the HR technology roadmap, balancing innovation, stability, scalability, and regulatory compliance.
• Partner with HR COEs to translate business requirements into technology-enabled solutions across the employee lifecycle (Core HR, Talent, Learning, Recruiting, Compensation, Workforce Management).
• Establish and enforce SDLC, Agile, and program governance standards for HR systems, covering intake, design, build, test, deployment, and hypercare.
• Provide oversight for large-scale HR initiatives and system implementations, ensuring disciplined scope, schedule, cost, and risk management.
• Act as the senior escalation point for delivery risks, integration complexities, and cross-functional dependencies.
• Oversee configuration, enhancements, environment strategy, and release management for SAP SuccessFactors, ensuring secure and compliant operations at enterprise scale.
• Ensure seamless integration between SuccessFactors, downstream systems, and custom applications.
• Drive adoption, data quality, and system performance through KPIs, reporting, and continuous improvement processes.
• Lead and develop a high-performing HR Systems team who are product owners within the portfolio.
• Manage strategic relationships with IT, system integrators, and SaaS vendors, holding partners accountable to SLAs, delivery quality, and business outcomes.
• Coach and influence senior HR and business leaders, serving as a trusted advisor on HR technology and transformation.

Skills

HR systems leadership

SAP SuccessFactors

SDLC governance

Agile Scrum

Stakeholder management

Cross-functional leadership

Tools

Salesforce

Job description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s HR Transformation Team has an exciting career opportunity for a full-time Director, HR Systems Products reporting to the Senior Director, HR Transformation

.
The position is onsite and based in Miami, Florid

a.
Position Summa

ry:
The Director, HR Transformation & Systems provides enterprise leadership for the solution, delivery, and ongoing evolution of the organization’s HR technology ecosystem. This role serves as the business owner for HR platforms, including SAP SuccessFactors and custom HR applications, while establishing strong SDLC governance, delivery discipline, and operational excellence across all our portfo

lio.
This leader bridges HR requirements, technology execution, while focusing on the employee experience, ensuring HR platforms are secure, scalable, well‑governed, and aligned with business outcomes. The Director leads a team responsible for system configuration, enhancements, integrations, and day‑to‑day platform management while partnering closely with HR COEs, IT, and external ven

d

ors.
Essential Duties and Responsibil

ties: Under the direct leadership of the Sr Director of HR Transformation, the Director, HR Systems Products oversees the entire CAM Systems Solution pillar: managing the HR Systems Products team and allocating SMEs to HR systems within our HR eco-s

• nershipOwn the end‑to‑end HR systems and applications portfolio, including SAP SuccessFactors and custom-built HR solutions, ensuring alignment with enterprise HR transformation obje
• ctives.Execute against the HR technology roadmap, balancing innovation, stability, scalability, and regulatory comp
• liance.Partner with HR COEs to translate business requirements into technology-enabled solutions across the employee lifecycle (Core HR, Talent, Learning, Recruiting, Compensation, Workforce Management) and making sure they feel sup
• vernanceEstablish and enforce SDLC, Agile, and program governance standards for HR systems, covering intake, design, build, test, deployment, and hy
• percare.Provide oversight for large-scale HR initiatives and system implementations, ensuring disciplined scope, schedule, cost, and risk man
• agement.Act as the senior escalation point for delivery risks, integration complexities, and cross‑functional depen
• eadershipOversee configuration, enhancements, environment strategy, and release management for SAP SuccessFactors, ensuring secure and compliant operations at enterpri
• se scale.Ensure seamless integration between SuccessFactors, downstream systems, and custom appl
• ications.Drive adoption, data quality, and system performance through KPIs, reporting, and continuous improvement p
• LeadershipLead and develop a high‑performing HR Systems team who is composed of product owners within the
• portfolio.Manage strategic relationships with IT, system integrators, and SaaS vendors, holding partners accountable to SLAs, delivery quality, and business
• outcomes.Coach and influence senior HR and business leaders, serving as a trusted advisor on HR technology and transformation

decisions.
Operational Excellence & Continuous

• ImprovementAnalyze support data, incidents, and enhancements to drive root‑cause remediation and platform op
• timization.Ensure strong controls around security, data privacy, access management, and application
• governance.Provide executive‑ready reporting on platform health, roadmap progress, risks, and value r

ealization.
Qualifications, Knowledge

• and Skills: 12+ years of HR technology experience, including 3–5+ years leading enterprise teams in HR systems, HRIS, or HR transform
• ation roles.Deep hands‑on experience with SAP SuccessFactors across multiple modules; experience supporting or governing custom HR applications strongl
• y preferred.Proven leadership of large-scale HR system implementations and transformations, from concept through st
• abilization.Strong command of SDLC, Agile/Scrum, and formal project/program management methodologies (PMP, SAFe, or equivalent
• preferred).Exceptional ability to operate at both strategic and execution levels, influencing senior
• HR leaders.Demonstrated success managing ambiguity, complex integrations, and cross‑functional opera
• ting models.Excellent communication, stakeholder management, and decision‑ma
• king skills.Skilled in customer-facing activities covering data preparation, cutover support, timeline management, and documentation
• preparation.Experience working with current HR Technology platforms (e.g., Success Factors, Salesforce etc.) as well as legac

y solutions.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you

onboard soon!
The position is not eligible for work authorizatio

n sponsorship.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discriminati