Product Development Applications Engineer

KLA-Belgium; Totowa (NJ); On-site; USD 108,000 - 184,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(K) including company matching

Employee stock purchase program (ESPP)

Student debt assistance

Tuition reimbursement

Career growth opportunities

Financial planning benefits

Wellness benefits including EAP

Paid time off and company holidays

Family care and bonding leave

Job summary

KLA is seeking a highly skilled Customer Engagement and Support professional to serve as the main technical contact for ECI applications, driving optimized metrology solutions at customer sites in the US and abroad.

The role includes NPI support, escalation troubleshooting, and collaboration with field service engineers and R&D teams to improve products and expand application capabilities.

Qualifications

• Soft and technical communication skills for customer-facing support.
• Strong ability to multi-task and manage field issues with limited supervision.
• Experience with metrology, spectroscopy or related analytical techniques is preferred.

Responsibilities

• Act as a main technical contact for field and customers on ECI applications.
• Collaborate with field teams to understand process challenges and provide optimized metrology solutions.
• Support tool NPI installation, qualification, and production ramp at customer sites.
• Deliver timely troubleshooting and resolution for application-related issues.
• Develop collateral material to support field resolution of metrology issues.
• Develop and deliver training programs for customers and field engineers.
• Provide feedback on application gaps and customer needs.
• Coordinate with R&D and Engineering on new product definitions and improvements.

Skills

Customer engagement

Communication

Troubleshooting

Training development

Project coordination

Education

Doctorate (Academic) Degree

Master's Degree

Bachelor's Degree

Tools

MS Office

Lab instrumentation

Job description

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

Job Duties / Expectations

Primary job duties are Customer Engagement and Support

• Act as a main technical contact for field and customers on ECI applications.
• Work closely with field and customers to understand process challenges and provide optimized metrology solutions.
• Support tool NPI installation, qualification, and production ramp at customer sites.
• Deliver timely troubleshooting and resolution for application‑related issues.
• Develop collateral material used to support field resolution of metrology issues.
• Develop and deliver training programs.
• Process and technology support.
• Support advanced semiconductor applications in plating and WET cleans.
• Assist in developing new use cases and expanding ECI capability in emerging areas.
• Work with R&D and Engineering team on new product definition, risk assessment, package design, modeling and simulation to drive improvement.
• Provide feedback on application gaps, customer needs, and competitive insights.
• Collaborate with field service engineers to ensure tool performance and uptime.
• Align with global application teams to leverage best practices.
• Oversee assigned project schedules with internal and external team, ensure on‑time delivery.

Secondary duties are Application Development and Demo

• Perform typical and atypical lab and demo tests to understand customer concerns and determine possible root causes of process issues.
• Ensure measurement accuracy, repeatability, and correlation to customer reference methods.
• Support both inline process control and offline characterization use cases.
• Communicate customer level reports identifying process issue, test procedure and results, and next steps.

Expected travel is 30% both domestically and internationally for Escalation (troubleshooting) support.

Qualifications

Soft Skills

• Self-motivated with ability to multi-task and learn quickly.
• Strong communication skills both verbal and technical writing.
• Ability to work alone and/or with limited supervision.

Technical Skills

• Must Good working knowledge of testing techniques such as spectroscopy, titration, and HPLC.
• Understands engineering principles and techniques related to area project activities.
• Proficiency with personal computers and industry-standard software applications (Microsoft Outlook, Word, Excel, PowerPoint, Project etc.).
• Excellent analytical and problem‑solving skills.
• Plus Good working knowledge of electrochemical analysis (Cyclical voltammetry, cyclical voltametric stripping) Experience in semiconductor industry Proficiency in Mandarin, Korean, or Japanese.

Minimum Qualifications Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years.

Base Pay Range: $108,000.00 - $183,600.00 Annually.

Primary Location: USA-NJ-Totowa-KLA.

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to:

• medical
• dental
• vision
• life
• other voluntary benefits
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off and paid company holidays
• family care and bonding leave.

Interns are eligible for some of the benefits listed.

Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job‑related skills, experience, and relevant education level or training.

We are committed to complying with all applicable federal and state minimum wage requirements where applicable.

If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.

For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.