Product Designer III (Ecommerce e Consumer) - Affirmative Vacancy for People with D

Boticário Group; United States; Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Flexible health plans

Meal and food vouchers

Home office allowance

Birthday leave

Parental leave

Job summary

Grupo Boticário is seeking a Product Designer III to elevate the Ecommerce and Consumer ecosystem, focusing on self-service journeys and AI-driven enhancements. You will drive data-informed design, reduce handoffs to human support, and collaborate with product leadership and engineering across a scalable, inclusive platform.

Your role emphasizes research-driven design, accessibility, and a rigorous, metrics-focused approach to improve conversion and efficiency in a multicultural environment.

Qualifications

• Solid experience in digital product design (UX/UI), end-to-end journey building.
• Established experience in e-commerce or self-service channels.
• Advanced command of qualitative/quantitative research and prototyping tools (Figma, Miro, usability testing).
• Practical use of AI tools applied to workflow and product design.

Responsibilities

• Plan and conduct qualitative and quantitative research to inform designs.
• Develop end-to-end design solutions guided by accessibility and IA principles.
• Incorporate AI tools to evolve virtual assistants and self-service flows.
• Communicate design decisions clearly to tech and product teams and influence roadmap.
• Collaborate across matrix structures with product leadership and engineering.

Skills

UX/UI design

Qualitative research

Information architecture

Figma

AI tools

Tools

Figma

Miro

Usability testing tools

Job description

Location: Brazil

O Grupo Boticário is the Beauty leader in Brazil. We unite technology, retail, logistics and digital solutions (with A Mooz) to turn data into desire and connect our entire value chain. We are a talent network that drives exponential results with responsibility, care and a spirit of collaboration.

We believe beauty can and should inspire change.

Build the future of beauty with us. Shall we go together?

We are committed to building an increasingly diverse and inclusive environment. This vacancy is affirmative for People with Disabilities (PwD).

Como Product Designer III, you will work in the Ecommerce and Consumer ecosystem, serving as a reference in design discipline for digital channels with a priority focus on the self-service journey. Your goal will be to transform and modernize the self-service and digital channel experience, reducing handoffs to human support, mitigating operational tracking noise, and integrating innovative solutions with artificial intelligence virtual assistants, as well as providing agile and cross-functional support to related fronts in the ecosystem:

• Research and analysis: Plan, conduct and synthesize qualitative and quantitative research (surveys, usability tests, benchmarking and interviews), transforming raw data into actionable insights and monitoring design and business metrics;
• Design and execution: Develop end-to-end solutions guided by heuristics, usability, information architecture, WCAG (accessibility) and data-driven iterations, applying visual refinement and consistent interface components;
• Innovation and artificial intelligence: Incorporate and explore AI tools from start to finish of initiatives, driving the continuous evolution of the virtual assistant and self-service journey;
• Communication and influence: Articulate design decisions with technical and strategic clarity, connecting the user's perspective to business objectives and influencing roadmap prioritization;
• Autonomy and systemic vision: Work collaboratively and dynamically in matrix structures, maintaining alignment with logistics, freight, dispute, product and engineering areas;
• Conduct continuous validations, A/B tests and agile experimentation with an analytical stance and focus on conversion and operational efficiency metrics;
• Facilitate ideation, co-creation dynamics and multidisciplinary workshops connecting technical feasibility to business needs;
• Ensure compliance and continuous evolution of the corporate Design System and digital accessibility standards;
• Work in partnership with product leadership (PMs) and engineering in defining, refining and prioritizing the backlog.

• Solid experience in digital product design (UX/UI), working end-to-end in building and evolving complete journeys;
• Established experience in the e-commerce segment, highly complex digital products or self-service/customer service channels;
• Advanced command of research (qual/quant), information architecture, prototyping and design tool ecosystem (Figma, Miro, usability testing tools);
• Practical use of artificial intelligence tools applied to workflow and product design;
• Practical knowledge and rigorous application of digital accessibility guidelines (WCAG) and Design System governance;
• Analytical capability focused on business metrics (Data-Driven Design), with agility for A/B testing and rapid product iterations;
• Ability to build strategic alliances and coordinate demands with multiple stakeholders in dynamic environments.

It will be a differentiator if you have:

• Experience in scalable self-service journeys, chat, chatbots or AI-based virtual assistants;
• Track record of rapid experimentation and impact measurement in handoff and conversion flows;
• Postgraduate degree, specialization or certifications in Design, Business, Technology or Product.

Benefits that care and stand out:

No Grupo Boticário, care is our foundation for achieving exponential results. We have a portfolio of more than 20 benefits to take care of your health, well-being and family. Check below.

Saúde:

• Flexible medical and dental plans
• Medication allowance and health voucher for family members
• Free psychotherapy sessions and 24h telemedicine
• Ongoing programs for prevention, mental care and vaccination

Food & well-being

• Meal voucher (or local restaurant) and food voucher (with extra voucher at Christmas)
• Up to 40% discount at brands in our ecosystem
• Gympass/TotalPass for gyms and sports studios
• Home office allowance for hybrid and remote arrangements
• Birthday day off to celebrate your way
• Pet health plan, agreement benefits and travel/accommodation programs

For your family

• Extended parental leave (180 days for mothers and 120 days for fathers)
• Support for Atypical Parents and nanny / early childhood education allowance
• School supplies allowance and child nutrition credit
• Dedicated legal, psychological and social guidance

Security for protection and financial peace of mind

• Private pension and life insurance
• Support upon death of parents and payroll-deductible loan
• Transportation and parking vouchers (depending on work model)

Note: Benefit packages are adapted according to each position's eligibility and work model.