Product Designer, Digital Commerce & Internal Tools

Choice Hotels International, Inc.; Scottsdale (AZ); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Paid time off for holidays, vacation,

Hotel discounts at Choice properties

Job summary

Choice Hotels International, Inc. is seeking a Product Designer for the Digital Commerce team in Scottsdale. You’ll craft intuitive, accessible experiences to simplify hotel bookings and empower Customer Care agents to assist guests efficiently.

Your role blends user research, collaboration across disciplines, and hands-on design using Figma, FigJam, and AI-assisted tools to deliver measurable improvements. This is a hybrid onsite position in Scottsdale.

Qualifications

• 2–5 years of experience in UX or product design.
• Experience designing internal tools, dashboards, or customer support/workflows.
• Proficient in Figma, FigJam, and modern prototyping and design-handoff workflows.
• Working knowledge of accessibility standards (WCAG) and responsive design.
• Comfort using AI-assisted tools (Copilot, ChatGPT, Claude) to support design work.

Responsibilities

• Design user journeys, flows, wireframes, prototypes, and high-fidelity designs for guest-facing web/mobile products and internal tools.
• Partner with Customer Care to understand agent needs and translate insights into clearer internal tools.
• Support AI-powered chat features, guided responses, and knowledge-support experiences for agents.
• Apply human-centered design to simplify complex workflows balancing guest needs and business goals.
• Plan and conduct user research, interviews, usability testing, and journey mapping; turn findings into design recommendations.
• Design, prototype, and hand off work in Figma using established design systems and accessibility standards.
• Collaborate with Product Managers, Engineers, Researchers, Analysts, and other designers.

Skills

Communication

Collaboration

Problem solving

User research

Education

Bachelor's degree in Design/related field

Tools

Figma

FigJam

Prototyping tools

Job description

Choice Hotels International, Inc. is seeking a Product Designer for the Digital Commerce team in Scottsdale. You’ll craft intuitive, accessible experiences to simplify hotel bookings and empower Customer Care agents to assist guests efficiently.

Your role blends user research, collaboration across disciplines, and hands-on design using Figma, FigJam, and AI-assisted tools to deliver measurable improvements. This is a hybrid onsite position in Scottsdale.