Product Designer

Chatoly Assistant; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Chatoly Assistant is seeking a UX Designer to shape how AI-assisted conversations feel and function within enterprise tools. You will collaborate across discovery, interaction design, production detail, user research, and design-system development to make complex workflows clear and dependable under pressure.

You will lead design from framing problems to production-ready details, ensuring accessible interfaces and robust component systems.

Qualifications

• At least four years designing complex software, preferably B2B tools rather than marketing websites.
• A portfolio that demonstrates reasoning, constraints, and trade-offs as well as final screens.
• Strong systems thinking and experience maintaining component libraries.
• Enough frontend understanding to create interfaces that are practical to build.
• A consistent, built-in approach to accessible design.

Responsibilities

• Lead design work from problem framing and user flows through production-ready interface detail.
• Design interactions for conversation review, knowledge management, and handoff configuration.
• Make the transition between automated and human responses clear in customer-facing chat experiences.
• Maintain and extend a shared component library in close partnership with engineering.
• Test concepts with real users and adapt decisions when evidence challenges the initial direction.
• Account for accessibility throughout the design process.
• Experience designing AI products and communicating uncertainty through interfaces.
• Experience with right-to-left or multilingual product design.
• Ability to create prototypes in code.

Job description

Role overview

This role shapes both the workspace support teams use to manage AI-assisted conversations and the chat experience their customers receive. You will work across discovery, interaction design, production detail, user research, and design-system development, with a focus on making complex workflows understandable and dependable under pressure.

Responsibilities

• Lead design work from problem framing and user flows through production-ready interface detail.
• Design interactions for conversation review, knowledge management, and handoff configuration.
• Make the transition between automated and human responses clear in customer-facing chat experiences.
• Maintain and extend a shared component library in close partnership with engineering.
• Test concepts with real users and adapt decisions when evidence challenges the initial direction.
• Account for accessibility throughout the design process.

Requirements

• At least four years designing complex software, preferably B2B tools rather than marketing websites.
• A portfolio that demonstrates reasoning, constraints, and trade-offs as well as final screens.
• Strong systems thinking and experience maintaining component libraries.
• Enough frontend understanding to create interfaces that are practical to build.
• A consistent, built-in approach to accessible design.

Nice to have

• Experience designing AI products and communicating uncertainty through interfaces.
• Experience with right-to-left or multilingual product design.
• Ability to create prototypes in code.