Product Deployment & Operations

Phoebe; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Phoebe is seeking a high-agency operator to lead customer deployments, from kickoff to activation, helping home health agencies adopt Phoebe at scale.

You will map workflows with agency owners, train teams, remove blockers, and drive real usage, with the goal of faster, cleaner, repeatable deployments across customers.

This role sits at the center of implementation, operations, product feedback, and company-building, requiring hands-on execution and cross-functional collaboration.

Qualifications

• 1–5 years of experience in consulting, banking, operations, or other high-intensity settings.
• Proven ability to map workflows and translate them into actionable plans.
• Comfort leading structured calls, managing expectations, and documenting outcomes.

Responsibilities

• Own end-to-end deployment for new Phoebe customers, from kickoff through launch.
• Lead customer onboarding with clear agendas, structured follow-up, and next steps.
• Work with agency operators to understand scheduling workflows, pain points, and blockers.
• Train agency owners, administrators, schedulers, and operators on Phoebe usage.
• Drive activation by ensuring Phoebe is used for real operational work.
• Track launch readiness, blockers, risks, and adoption signals.
• Partner with Product, Engineering, Sales, and Support to troubleshoot issues.
• Translate recurring customer issues into product feedback and playbooks.

Skills

Ownership

Workflow mapping

Structured communication

Cross-functional collaboration

Data-driven

Adaptability

Attention to detail

Job description

About Phoebe

Phoebe is modernizing America’s home healthcare infrastructure. This is the coordination layer for one of the largest labor markets in the country.

Today, we build AI teammates for home care and home health agencies - starting with scheduling workflows that are mission-critical, high-volume, and deeply broken

We are looking for a high-agency operator to help us deploy Phoebe into real customer workflows and build the operating system for how we scale.

About the Role

• You will own customer deployments from kickoff through successful activation.

• You will work directly with agency owners, administrators, schedulers, and operators to understand how their business works, map their workflows, train their teams, identify blockers, and drive them to meaningful usage of Phoebe.

• This is a customer-facing strategy and operations role at the center of how Phoebe scales. You will sit at the intersection of implementation, customer operations, product feedback, and company-building.

• The goal is simple: help customers get live, get value, and make every deployment faster, cleaner, and more repeatable than the last.

What You’ll Do

• Own end-to-end deployment for new Phoebe customers, from kickoff through successful launch

• Lead customer onboarding with clear agendas, structured follow-up, and strong command of next steps

• Work directly with agency operators to understand scheduling workflows, communication patterns, systems, pain points, and operational blockers

• Train agency owners, administrators, schedulers, and operators on how to use Phoebe in their day-to-day workflows

• Drive customers toward meaningful activation by ensuring Phoebe is used for real operational work

• Track launch readiness, open blockers, customer risks, and adoption signals

• Partner closely with Product, Engineering, Sales, and Support to troubleshoot issues and resolve customer blockers

• Translate repeated customer issues into product feedback, internal process changes, documentation, and playbooks

• Use customer data, usage signals, and qualitative feedback to identify risk and prioritize interventions

• Identify opportunities to automate, standardize, and improve the deployment process

• Help define what excellent customer deployment looks like at Phoebe

What You’ll Need

• 1–5 years of experience in consulting, banking, operations, technical implementation, or another high-intensity environment

• Strong ownership and urgency; you follow through without needing to be chased

• Ability to understand messy operational workflows quickly and turn them into clear plans

• Strong customer presence; you can lead structured calls, set expectations, and handle objections

• Excellent written communication; you can turn messy conversations into useful docs, checklists, and internal updates

• Comfort working cross-functionally with Product and Engineering to troubleshoot issues and improve the product

• Data-informed mindset; you can use usage signals, customer feedback, and operational patterns to assess risk

• High adaptability and comfort navigating ambiguity in an early-stage company

• Willingness to get in the weeds while also improving the system

Who You Are

You are a strong fit if you:

• Like messy, high-context work

• Enjoy talking to customers and understanding how their businesses actually operate

• Can manage many open loops without dropping balls

• Are practical, organized, and action-oriented

• Can move between customer calls, internal docs, product feedback, and operational follow-up

• Want to build a function, not just fill a seat

• Are energized by turning chaos into systems