Product Delivery Manager, Merchant Services Platforms- Payments - Vice President

Testing Site - JPMC; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

Testing Site - JPMC is seeking a Product Delivery Manager within Acquiring Platforms and Rails (APR) to lead end-to-end product delivery initiatives across the eCommerce Omni program. You will coordinate intake, dependencies, and release planning while aligning with business goals and stakeholder expectations.

In this role you will manage cross-functional teams, drive data-driven decisions, and build dashboards to monitor program performance, ensuring timely delivery, risk management, and

Qualifications

• 5+ years in product delivery or program management.
• Experience leading complex technology projects in large orgs.
• Advanced stakeholder management and cross-functional influence.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead end-to-end product delivery processes, including intake, dependencies, and release management.
• Drive risk and regulatory compliance across functional partners.
• Manage timelines, resources, and blockers with cross-functional teams.
• Define program scope, objectives, and deliverables with engineering and business.
• Develop and execute project plans for APR eCommerce initiatives.
• Identify risks and implement contingency plans to maintain momentum.
• Use data from systems of record to optimize program performance.
• Ensure data hygiene across JIRA, SharePoint, Confluence, and Teams.
• Develop dashboards to monitor program performance and provide insights.
• Communicate progress to executives and stakeholders with clear status and risks.

Skills

Stakeholder management

Analytical reasoning

Project management

Agile / Scrum

Education

Bachelor's degree

PMP certification

Tools

Excel

Jira

Confluence

SharePoint

PowerPoint/PitchPro

Job description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Acquiring Platforms and Rails (APR), aligned to the eCommerce Omni program, you will focus on project management execution for a variety of projects to enhance and optimize the way products are delivered to customers. As the leader of the Omni PMO team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Develop and execute comprehensive project plans across APR eCommerce strategic initiatives, incorporating product and technical requirements, resource allocation, and timelines to ensure on-time delivery of solutions
• Identify and mitigate risks, proactively addressing potential roadblocks, and implementing contingency plans to maintain project and program momentum
• Utilize advanced analytical reasoning based on data from systems of record to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Ensure good data hygiene of project data points across suite of project management tools and repositories (e.g., JIRA, SharePoint, Confluence, Teams), and comply to all product and project management controls throughout the life of the programs/projects
• Develop and implement dashboards to effectively monitor program performance, providing stakeholders with real-time insights and data-driven decision-making tools.
• Communicate program progress to audiences of every level, including executive stakeholders, clearly summarizing program status and risks appropriately and effectively , ensuring adherence to company standards for communication

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or program management, leading complex technology projects and programs in a large organization
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience
• Strong time-management, organizational skills, and attention to detail
• Capacity to handle a highly complex effort, with ability to objectively prioritize across multiple workstreams
• Skilled at Excel, Jira, Confluence, SharePoint, and PowerPoint/PitchPro
• Bachelor's degree required; PMP certification a plus