Product Delivery Manager- Cloud Foundational Services

JPMorgan Chase; Tampa (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorgan Chase is seeking a Product Delivery Manager in Cloud Foundational Services (CFS) to shape the future of product delivery and optimize customer experiences. You will lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a high-impact team driving innovative solutions.

In this role, you will support the Site Reliability Engineering teams, enhancing how products are delivered to customers, and creating efficiencies for successful implementations in an

Qualifications

• 5 years of experience in product delivery or a related domain.
• Proven track record of implementing continuous improvement processes.
• Experience with product or platform-wide release management, deployment processes and strategies.
• Excellent communication and interpersonal skills to engage stakeholders at multiple levels.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and cross-functional coordination.
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Participates in defining the product component roadmap and backlog.
• Liaises with customers and internal stakeholders to refine requirements, understand priorities and provide feedback on delivery timelines.
• Participates in the quarterly planning process with engineering teams.
• Refines feature requests in collaboration with engineering and collaborators.
• Leads data driven innovation to optimize end to end delivery lifecycle.

Skills

Product delivery

Stakeholder engagement

Communication

Agile methodologies

Cloud platforms (GCP/AWS)

Tools

Jira

Confluence

Job description

Job description

Product Delivery Manager

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Cloud Foundational Services (CFS) supporting the Site Reliability Engineering (SRE) teams, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Participates in defining the product component roadmap and backlog
• Liaises with customers and internal stakeholders to refine requirements, understand priorities and provide feedback on delivery timelines
• Participates in the quarterly planning process with engineering teams
• Refines features requests in collaboration with engineering and collaborates
• Leads data driven innovation to optimize end to end delivery lifecycle

Required Qualifications, Capabilities, and Skills

• 5 years of experience or equivalent expertise in product delivery or a relevant domain area
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Possess excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at various levels within the organization, effectively guiding group discussions and decision-making processes within the domain context
• Experience with Public Cloud Providers & capabilities at an Enterprise Scale – Google Cloud Platform (GCP), AWS experience required
• Domain knowledge or previous experience within Infrastructure or Technology Platforms

Preferred Qualifications, Capabilities, and Skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Previous team management experience
• Working knowledge of Agile methodologies and tools such as Jira, Confluence

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.