Product Delivery Lead, Global Customization Technology

YETI Coolers, LLC; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

YETI is seeking a Product Delivery Lead for the Customization platform to partner with business and technology teams. You will own the product backlog, shape roadmaps, and translate objectives into actionable user stories and tech initiatives that deliver measurable business value.

You'll lead Agile delivery as Scrum Master for cross-functional teams, ensuring timely, high-quality implementations while aligning with operations, manufacturing, and external partners.

Qualifications

• 5+ years of experience in Product Ownership, Business Analysis, Scrum Master, or Product Delivery roles.
• Experience of managing Agile software delivery teams.
• Strong understanding of SDLC and Agile methodologies.
• Experience gathering and documenting business requirements.
• Strong stakeholder management and communication skills.

Responsibilities

• Own and manage the Customization product backlog.
• Partner with business leaders to define product vision, roadmap, and priorities.
• Translate strategic business objectives into technology initiatives and user stories.
• Prioritize enhancement requests based on business value, customer impact, risk, and technical complexity.
• Defining and communicating product goals, KPIs, and success metrics.
• Serve as the primary liaison between business stakeholders and development teams.
• Serve as Scrum Master for Customization delivery teams.
• Facilitate sprint planning, standups, backlog refinement, sprint reviews, and retrospectives.
• Track sprint progress and remove delivery impediments.
• Promote Agile best practices and continuous improvement.
• Ensure teams maintain healthy sprint velocity and predictable delivery.
• Monitor risks, dependencies, and release readiness.
• Elicit, analyze, and document business requirements.
• Create process flows, use cases, functional specifications, user stories, and acceptance criteria.
• Evaluate current business processes and recommend improvements.
• Partner with architects and engineers to validate solution designs.
• Ensure traceability between business requirements and delivered functionality.
• Support testing strategy, user acceptance testing, and solution validation.
• Collaborate with: Product Customization Operations, Digital Commerce, Customer Experience, Manufacturing, Supply Chain, Marketing, Engineering, QA Teams, Third-Party Technology Partners
• Drive alignment across stakeholders on priorities and delivery timelines.
• Facilitate decision-making and escalation management.
• Monitor platform performance and operational KPIs.
• Identify opportunities to enhance customer experience and operational efficiency.
• Drive process automation and system optimization initiatives.
• Support incident triage and post-incident review activities.
• Ensure compliance with governance, security, and change management standards.

Education

Bachelor's degree in IS/CS/Engineering

Tools

Jira

Azure DevOps

Confluence

Job description

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

About the Role

The Product Delivery Lead serves as the primary business and delivery partner for YETI's Customization technology platform.

This role combines Product Ownership, Agile Delivery Leadership, and Business Systems Analysis responsibilities to drive the successful delivery of enhancements, integrations, and strategic initiatives supporting the Customization business.

This individual will work closely with business stakeholders, technology teams, operations, customer service, manufacturing partners, and external vendors to define priorities, manage product backlogs, facilitate Agile delivery, and ensure solutions deliver measurable business value.

This role is responsible for translating business strategy into executable roadmaps, maintaining product alignment with customer and operational needs, and driving successful implementation of technology capabilities supporting customized products and experiences.

What You'll Do

Product Ownership & Strategy

• Own and manage the Customization product backlog.
• Partner with business leaders to define product vision, roadmap, and priorities.
• Translate strategic business objectives into technology initiatives and user stories.
• Prioritize enhancement requests based on business value, customer impact, risk, and technical complexity.
• Defining and communicating product goals, KPIs, and success metrics.
• Serve as the primary liaison between business stakeholders and development teams.

Agile Delivery Leadership

• Serve as Scrum Master for Customization delivery teams.
• Facilitate sprint planning, standups, backlog refinement, sprint reviews, and retrospectives.
• Track sprint progress and remove delivery impediments.
• Promote Agile best practices and continuous improvement.
• Ensure teams maintain healthy sprint velocity and predictable delivery.
• Monitor risks, dependencies, and release readiness.

Business Systems Analysis

• Elicit, analyze, and document business requirements.
• Create process flows, use cases, functional specifications, user stories, and acceptance criteria.
• Evaluate current business processes and recommend improvements.
• Partner with architects and engineers to validate solution designs.
• Ensure traceability between business requirements and delivered functionality.
• Support testing strategy, user acceptance testing, and solution validation.

Cross-Functional Collaboration

• Collaborate with: Product Customization Operations, Digital Commerce, Customer Experience, Manufacturing, Supply Chain, Marketing, Engineering, QA Teams, Third-Party Technology Partners
• Drive alignment across stakeholders on priorities and delivery timelines.
• Facilitate decision-making and escalation management.

Operational Excellence

• Monitor platform performance and operational KPIs.
• Identify opportunities to enhance customer experience and operational efficiency.
• Drive process automation and system optimization initiatives.
• Support incident triage and post-incident review activities.
• Ensure compliance with governance, security, and change management standards.

What You Bring

• Bachelor's degree in Information Systems, Business, Computer Science, Engineering, or related field preferred.
• 5+ years of experience in Product Ownership, Business Analysis, Scrum Master, or Product Delivery roles.
• Experience of managing Agile software delivery teams.
• Strong understanding of SDLC and Agile methodologies.
• Experience gathering and documenting business requirements.
• Strong stakeholder management and communication skills.
• Experience using Jira, Azure DevOps, Confluence, or similar platforms.

Preferred Experience

• Certified ScrumMaster (CSM)
• Professional Scrum Master (PSM)
• Certified Product Owner (CSPO)
• SAFe Agile Certification
• Experience supporting: eCommerce Platforms, Product Configuration Solutions, Manufacturing Systems, ERP Integrations, Digital Customer Experiences

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Benefits & Perks

Click here to learn about the benefits and perks we offer at YETI.

YETI is proud to be an Equal Opportunity Employer.

Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.

All applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

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