Product Delivery Associate

Angove Partners; New York (NY); On-site; USD 70,000 - 120,000; Full time

Job summary

Angove Partners Limited is hiring a Product Delivery Associate in New York. You’ll work with US underwriting and claims teams to understand workflows, then bring pain points to the VP, Tech Strategy and developers. You’ll own the rollout end to end and ensure thorough user testing.

This role sits in a small team and the successful candidate will turn user feedback into actionable stories, maintain the backlog, and coordinate releases with training and communications for US users.

Qualifications

• 3–6 years in BA/product/change/operations within software, consultancy, insurance, financial services, or legal sectors.
• Ability to follow technical discussions with developers and write clear, testable requirements.
• Experience planning and running user testing and software rollouts.
• Insurance or transactional experience is a plus but not required; ability to learn complex workflows quickly.
• Proven track record of collaborating with technical teams and influencing without authority.

Responsibilities

• Spend regular time with US users to capture pain points and improvement ideas.
• Turn feedback into user stories and maintain a shared backlog with the dev team.
• Prioritize work with VP, Tech Strategy and developers based on impact.
• Plan and deliver releases to US users, including communications and training.
• Organize user acceptance testing and support users hands‑on during it.
• Observe issues with users and investigate with developers.
• Report changes and adoption/feedback to users and team.
• Maintain release notes, user guides, and records of requirements/decisions.

Skills

Business analyst experience

Product/change expertise

Software industry experience

Collaborative with tech teams

Requirements writing

User testing & rollout planning

Insurance/Transactional domain

Job description

Angove Partners is partnering with a best-in-class transactional liability MGA, to hire a Product Delivery Associate in New York. The business provides insurance solutions for the transactional liability market, with a team of around 190 across offices in New York, Chicago, Toronto, London, Copenhagen, Frankfurt, Dublin, Paris, Stockholm and Singapore.

The Team

You’ll join a small team of four, working hand in hand with developers from a shared backlog. It’s a close, collaborative setup where what gets built is driven directly by what end users actually need. Your work sits at the centre of that, representing the technology team out of the NY office.

The Role

You’ll work closely with US underwriting and claims teams to understand what’s working for them and what isn’t, then bring those pain points back to the VP, Tech Strategy and the developers. Once changes are built, you’ll own the rollout end to end and make sure users test them thoroughly. It’s in-depth exposure to a growing international organization with an entrepreneurial mindset.

What you’ll be doing

• Spending regular time with US users, observing how they work and capturing pain points and ideas for improvement
• Turning user feedback into clear user stories and acceptance criteria, maintaining a shared backlog with the development team
• Recommending priorities based on user need and business impact, agreeing the order of work with the VP, Tech Strategy and developers
• Planning and delivering releases to US users, including communications and training
• Organizing user acceptance testing and supporting users hands‑on through it
• Observing and advising users when issues arise, investigating problems together with developers
• Reporting back to users on what’s changed, and to the team on adoption and feedback
• Maintaining release notes, user guides and a record of requirements and decisions

What you need to apply

• 3-6 years’ experience in a business analyst, product, change, or operations role within a software company, consultancy, insurance, financial services, or legal environment
• Able to follow technical discussions with developers and write clear, testable requirements
• Experience planning and running user testing and software rollouts
• Insurance or transactional experience is a plus but not required — must be able to learn complex workflows quickly
• Track record of working collaboratively with technical teams and influencing without authority

What sets you apart

• Credibility with senior business users, and confidence asking questions and challenging assumptions
• Comfortable proposing priorities while respecting a shared decision-making process
• Proactive, ambitious, detail-oriented, and a natural team player who thrives in a fast-paced environment