Product & Data Support Leader: Build & Scale Teams

Definitive Healthcare, US; Framingham (MA); On-site; USD 149,600 - 224,400; Full time

Benefits offered by this job

Unlimited paid time off

401(k) plan with employer contribution

Comprehensive medical, dental, and vision benefits

Job summary

Definitive Healthcare, US is seeking a Product & Data Support Lead in Framingham, Massachusetts. In this role, you will build a new support function, connecting product and data knowledge with various teams and driving accountability.

The ideal candidate has over 8 years of experience in product support, strong communication skills, and the ability to operate in ambiguity. The compensation includes a salary ranging from $149,600 to $224,400 per year, complete with comprehensive benefits.

Qualifications

• 8+ years of experience in product support or related roles.
• Experience in building or rebuilding support functions.
• Strong background in knowledge-centered service models.

Responsibilities

• Design and operate product/data support systems.
• Build and scale the function while defining operating models.
• Own the front door for product/data bugs and issues.

Skills

Product support experience

Knowledge management

Strong communication

Accountability

Tool/process adoption

Job description

Definitive Healthcare, US is seeking a Product & Data Support Lead in Framingham, Massachusetts. In this role, you will build a new support function, connecting product and data knowledge with various teams and driving accountability.

The ideal candidate has over 8 years of experience in product support, strong communication skills, and the ability to operate in ambiguity. The compensation includes a salary ranging from $149,600 to $224,400 per year, complete with comprehensive benefits.