Head of Product & Data Support - Build AI-Driven Tier 2

Definitive Healthcare; Framingham (MA); On-site; USD 149,600 - 224,400; Full time

Benefits offered by this job

Unlimited paid time off

401(k) plan with employer contribution

Medical, dental, and vision coverage

Job summary

Definitive Healthcare in Framingham, Massachusetts is seeking a leader for the Product & Data Support role. This individual will define and build a new function aimed at improving internal workflows and knowledge management.

The role encompasses everything from establishing a support model to ensuring effective communication across teams. Candidates should have significant experience in product support and a strong background in knowledge-centered service models.

The company offers competitive salary, benefits, and a commitment to diversity and inclusion.

Qualifications

• 8+ years in product support, product ops, or similar.
• Experience building a support function.
• Ability to drive accountability across teams.

Responsibilities

• Define operating model for product/data support.
• Own the front door for product/data bugs.
• Deliver weekly operational views of tickets.

Skills

Product support experience

Knowledge management

Program management

Jira Service Management

Cross-functional coordination

Tools

Jira Service Management

Job description

Definitive Healthcare in Framingham, Massachusetts is seeking a leader for the Product & Data Support role. This individual will define and build a new function aimed at improving internal workflows and knowledge management.

The role encompasses everything from establishing a support model to ensuring effective communication across teams. Candidates should have significant experience in product support and a strong background in knowledge-centered service models.

The company offers competitive salary, benefits, and a commitment to diversity and inclusion.