Product Coordinator - Co-Op

SmartRecruiters, Inc.; Village of Fairport (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Sick leave

Job summary

Keenfinity Group, headquartered in Fairport, NY, seeks a Training Content Coordinator Co-op as part of its Technical Solutions team. The role focuses on creating and delivering AI-driven training for internal and external customers, partnering with the Director of Technical Solutions to design onboarding and ongoing programs.

You will develop interactive courses using LMS tools, create video tutorials, maintain knowledge bases, and design assessments to support advanced intrusion products.

Qualifications

• Pursuing a bachelor’s in business admin, management, or instructional design with AI focus.
• Pursuing a degree in Information Systems / Technology Management with related coursework.
• GPA 3.0+ preferred.
• Experience with AI and advanced technology.
• Innovative mindset and strong communication skills.
• Analytical, problem-solving abilities, multitasking.

Responsibilities

• Evaluate training capabilities across intrusion products, systems and tools.
• Evaluate AI tools in production for performance and reliability.
• Develop AI-assisted learning modules using generative AI tools.
• Implement AI-driven knowledge bases and chatbot training simulations.
• Use analytics to personalize learning pathways.
• Automate assessments and performance tracking.
• Design and deliver training programs (virtual and instructor-led).
• Support technicians to promote their own brand to customers.
• Support marketing and AI training innovations to evolve training models.
• Provide learning product management support within telecom and platform management.

Skills

AI adoption strategies

Interpersonal communication

Analytical thinking

Multitasking

Education

Bachelor’s in business administration / Management / Instructional Design

IS / Technology Management with related coursework

Tools

Microsoft Office Suite

Job description

The Radionix name holds a special place in the hearts of our associates, dealers, distributors, and customers alike. The new Radionix vision — Mission control for your security — encapsulates our focus on empowering users with an intrusion system that seamlessly integrates every layer of security, from our intrusion system products to our G Series panels to our reimagined Remote Security Manger app.

Fairport, NY is the headquarters for the Radionix sales & marketing organization in the United States and serves as the primary site for research and development, engineering, quality, and product management for intrusion detection systems, including state-of-the-art sensors, control panels, software, communications and more.

Job Description

The Product Technical Solutions Function delivers best in class training development and delivery of technical support training programs (onboarding and ongoing). The Training Content Coordinator Co-op will partner with the Director of Technical Solutions to assist in the assessment, design and development of training for both internal and external customers.

Key Responsibilities:

• Partner with the Director of Technical Solutions to evaluate and assess training capabilities across intrusion products, systems and tools.
• Evaluate AI tools within the production environment to ensure performance, reliability, and effectiveness.
• Develop AI-assisted learning modules using generative AI tools.
• Implement AI-driven knowledge bases and chatbot training simulations; use analytics to personalize learning pathways.
• Leverage AI tools to automate assessments and performance tracking.
• Assist in the design and delivery of technical support training programs in all available forms; virtual, and instructor led.
• Support initiatives that empower technicians and help them promote their own brand to customers.
• Support marketing and AI training innovations that drive the evolution of a best-in-class training model for both internal and external use.
• Provide comprehensive support across telecommunications and platform management, including learning product management responsibilities.

E-Learning & Content Creation

• Develop interactive courses using LMS and authoring tools (e.g., Articulate, Captivate, or similar).
• Create video tutorials, microlearning modules, and simulation-based training.
• Maintain and update knowledge base documentation.
• Design assessments, quizzes, and certification programs.

Qualifications

Required Qualifications

• Pursuing bachelor’s in business administration, Management or Instructional Design with focus on optimization and AI adoption strategies.
• Pursuing a degree in Information Systems / Technology Management is acceptable with course work related to bridging business with technological advances.
• GPA of 3.0 or above is preferred.
• Experience with AI and other advanced technology is required.
• Must have an innovative mind-set.
• Strong interpersonal and communication skills as well as advanced analytical and problem-solving skills, and a proven ability to multitask and work effectively required.
• Experience with Microsoft Office Suite (Excel, Outlook, PowerPoint) preferred.

Additional Information

The U.S. hourly range for this full-time position is $22.00-23.00 per hour. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.

• In addition to base salary, full-time employees are eligible to participate in Keenfinity Group's (US) Health and Welfare Benefit Plans—including medical, dental, vision, disability, and life insurance as well as the company’s 401(k) plan, subject to the terms and conditions of the respective plan documents. Full-time employees are eligible to participate in Keenfinity Group’s paid time off and sick leave programs in accordance with applicable policies.
• Reasonable accommodations may be made, to the extent they do not pose an undue hardship, to enable qualified individuals with covered disabilities to perform essential functions.
• Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
• All of your information will be kept confidential according to EEO guidelines.

At Keenfinity Group we don’t just build innovative solutions — we shape a smarter, more connected world through technology.We value different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.

Keenfinity Group is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.