Product Content Designer, Secure Access

Cisco Systems; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

Cisco Systems is seeking a Content Designer to enhance user experiences through effective content strategies. The role involves leading UX content initiatives, collaborating with multiple teams, and applying user-centric methodologies. Ideal candidates have extensive experience in enterprise content design, usability principles, and accessibility standards.

Benefits

Paid time off for volunteering

Employee resource organizations

Learning and development opportunities

Qualifications

• 7+ years of experience in content for enterprise companies.
• Experience with design heuristics and usability principles.
• Ability to support multiple teams and products.

Responsibilities

• Lead product UX content strategy and maintain guidelines.
• Collaborate on UI copy and contribute to product features.
• Drive adoption of Generative AI use cases.

Skills

Content Strategy

User Experience

Information Architecture

Usability Principles

Content Accessibility

Generative AI

Job description

Meet the Team

Our Technical Communications team plays an integral role in Cisco Security's mission to design and deliver AI-driven security solutions that make the digital world safer. Our Content Design teams collaborate with Product Design, Design Research, Design Operations, Engineering, and Product peers to create solutions that are easy, effective, and trustworthy. We value inclusivity and diverse perspectives, aiming to make Cisco Security the best place to work by focusing on customer-centric designs and products.

Your Impact

Security Service Edge (SSE) is a cybersecurity approach that helps organizations improve the overall security posture of their hybrid work environment, while reducing complexity for end users and IT.

Cisco Secure Access is our SSE solution, grounded in Zero Trust, providing secure and seamless access to the internet, cloud services, and private applications. It helps users securely access what they need to do their best work— from anywhere. As a Content Designer for Cisco Security, you will:

• Lead or co-lead product UX content strategy to maintain our position as a trusted advisor to customers
• Collaborate on, socialize, and maintain guidelines for UI copy
• Contribute to product features with complex user flows and informative text
• Drive adoption of existing Generative AI use cases and explore new use cases for user workflows and internal use

Minimum Qualifications for this Role:

• 7+ years of experience crafting content for enterprise companies and developing end-to-end content strategies
• Participation in design research, incorporation of Information Architecture (IA) principles, and implementation of research outcomes to solve problems, improve usability, and enhance user experience
• Experience using design heuristics to support usability principles like clarity, error prevention, and consistency
• Experience maintaining content accessibility standards to create inclusive content for all users
• Ability to support multiple teams/features/products simultaneously while aligning with the broader product vision

Preferred Qualifications & Experience:

• Specific experience with security and/or networking technologies
• Gathering user requirements, identifying customer needs, difficulties, and opportunity areas, and applying that information to content design
• Product UI content strategy, systematic thinking, and design thinking
• Application of user-centric methodologies and research in product UI content design for end-to-end workflows
• Interaction Design and User Experience expertise
• Knowledge of Generative AI concepts like prompt engineering, large language models, retrieval-augmented generation, and conversation design
• Ability to conduct and participate in formative research and critiques
• Proficiency in scaling content for diverse user personas

#WeAreCisco

#WeAreCisco is a community where every individual brings their unique skills and perspectives to pursue our purpose of powering an inclusive future for all. We celebrate our employees’ diverse backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers, with learning and development supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to give their best and be their best.

We understand our opportunity to bring communities together, and at the heart of that is our people. One-third of Cisconians participate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. We also offer dedicated paid time off for volunteering—80 hours each year—allowing us to give back to causes we care about, and nearly 86% of our employees participate!

Our purpose, driven by our people, makes us the worldwide leader in technology that powers the internet. Helping customers reimagine applications, secure enterprises, transform infrastructure, and meet sustainability goals is our expertise. We are committed to taking steps towards a more inclusive future for all. Join us and be yourself!