Product Consultant

001 BlueCross and BlueShield of South Carolina; South Carolina; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Subsidized health plans

Dental and vision coverage

401k retirement savings plan with公司

Job summary

BlueCross BlueShield of South Carolina is seeking a Product Consultant to support the day-to-day management and performance of assigned products and programs. You will coordinate with internal teams and external vendors, track implementations, review reporting, maintain documentation, and ensure deliverables stay on schedule.

This role emphasizes improving member and client experience while supporting broader product strategy and business objectives.

Qualifications

• Three (3) years of product experience (wellness, virtual care, transparency, etc.).
• Bachelor's degree in a job related field.
• Experience with Microsoft Office Suite.

Responsibilities

• Manages external vendor after launch and implementation including onboarding, sales training, resolution of member issues and client/vendor invoicing.
• Analyzes and coordinates submission of aggregate executive summaries regarding product efficacy for clients and lines of business.
• Develops, coordinates, evaluates, and provides customer support for activities/programs.
• Creates member feedback collection methods, monitors satisfaction, and improves services to enhance customer experience.
• Maintains training and marketing materials and documentation of data sources and product methodology.
• Builds and maintains relationships with external companies and internal Lines of Businesses.
• Prepares charts, illustrations or narrative analyses; monitors trends to address healthcare utilization.
• Supports onboarding, invoicing, and policy/procedure development.

Skills

Product management concepts

Project management concepts

Cross-functional stakeholder handling

Data analysis

Written and verbal business comms

Project coordination

Process improvement

Education

Bachelor's degree in related field

Associates degree + 2 years experience (total 5 years)

7+ years total work experience

Tools

Microsoft Excel

Microsoft Office Suite

Job description

Summary Why should you join the BlueCross BlueShield of South Carolina family of companies?

Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Location & Work Arrangement

This is a full-time (40 hours per week, Monday–Friday) work-at-home (W@H) position, with occasional onsite visits as needed in Columbia, SC. Please note this is subject to change based on employee performance and/or business needs. This position is not eligible for sponsorship now or in the future.

Position Purpose

This Product Consultant will be responsible for supporting the day-to-day management and performance of assigned products and programs. This includes coordinating with internal teams and external vendors, managing product and operational issues, tracking implementations and enhancements, reviewing reporting and product performance, maintaining documentation, and ensuring key deliverables remain on schedule. The role will also identify opportunities to improve the member and client experience while supporting broader product strategy and business objectives.

What You’ll Do

• Manages external vendor after launch and implementation to include group onboarding, sales training, resolution of member level issues and client/vendor invoicing.
• Analyzes and coordinates submission of aggregate executive summaries regarding efficacy of the product/program that are both client facing and line of business specific.
• Develops, coordinates, evaluates, and provides customer support for activities/programs.
• Creates member feedback collection methods, monitors member satisfaction and improves services to enhance customer experience.
• Maintains training and marketing materials.
• Builds and maintains strong relationships with external companies and internal Lines of Businesses.
• Maintains detailed procedures/documentation of data sources and all related product methodology.
• Responsible for developing and implementing policies/procedures, onboarding, and invoicing.
• Prepares charts, illustrations or other graphic presentations, as well as narrative analysis.
• Monitors/interprets trends and offers solutions to address emerging healthcare utilization trends.
• Additional tasks, projects as assigned.

Required Education Level and Degree Type

Bachelor's degree in job related field.

Degree Equivalency

Associates degree plus an extra 2 years of job-related work experience for a total of 5 years of required work experience (see "required work experience") OR 7 total years required work experience.

Required Work Experience

Three (3) years of product experience (wellness, virtual care, transparency, etc.).

Required Software and Other Tools

Microsoft Office Suite.

We Prefer that You Have the Following

• Product Management and/or Project Management concepts.
• Advanced Microsoft Excel experience.
• Prioritization and Deadline Management.
• Multi-Project and Workload Management.
• Vendor Management and Relationship Management.
• Cross-Functional Stakeholder Management.
• Data Analysis skills and Business Insights.
• Written and Verbal Business Communication up to executive leadership.
• Project Coordination and Execution.
• Process Improvement and Problem Solving.
• Experience with business requirements, data files, or system implementations.
• Experience with vendor contracts, pricing, or financial analysis.

Our Comprehensive Benefits Package Includes the Following

• Subsidized health plans
• dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

Veterans Welcome!

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more.

Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson.

If you are a full‑time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status.

Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans.

It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy‑related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request.

We will make a determination regarding your request for reasonable accommodation on a case‑by‑case basis.

We participate in E‑Verify and comply with the Pay Transparency Nondiscrimination Provision.

We are an Equal Opportunity Employer.

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Some states have required notifications.

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