Product Category Associate 1

Wafna; Santa Fe Springs (CA); On-site; USD 42,000 - 68,000; Full time

Job summary

Wafna is seeking a Product Category Associate I to support the Product Management Department. You will track products, support sales goals, and help implement marketing strategies while collaborating with PMD and branch offices.

The role involves preparing proposals, presentations, market research, and digital marketing content creation, with opportunities to contribute to growth initiatives.

Qualifications

• Strong customer service and product knowledge.
• Ability to coordinate documentation and translations for global branches.
• Proven writing/editing skills for sales and marketing materials.

Responsibilities

• Ensure top-tier customer service and product knowledge.
• Coordinate, transfer, and translate technical docs across branches.
• Maintain document control for specs and manufacturing sheets.
• Monitor vendor accounts, invoices, and payments.

Skills

Customer service

Vendor management

BI data retrieval

Digital marketing software

Content writing

Communication

Tools

BI database

Marketing software

Job description

Work Schedule: Monday to Friday 9:00 AM to 6:00 PM

Job Summary: The Product Category Associate 1 will provide routine administrative support for the Product Management Department (PMD). The Product Category Associate 1 will be responsible for keeping track of all products coming into the Company. The Product Category Associate 1 will also be responsible for supporting the division to achieve sales goals while collaborating with PMD team members, and Branch offices. In addition, associates will assist in implementing marketing strategies by preparing proposals, presentations, communication materials, market research, and digital marketing content creation, and support various elements essential for the company's growth.

Essential Job Functions:

• Ensure that each customer, client, and vendor receives outstanding customer service by providing a friendly environment which includes greeting and assisting every customer, maintaining outstanding product knowledge, and all other components of customer service.
• Responsible for coordination, transfer, and appropriate translation of all technical documentation required to support the Company product line among branches around the world.
• Maintain document control for specification sheets/ manufacture processing sheets, including storing, verifying obtain and maintaining from makers.
• Monitor and maintain vendor account management, including, but not limited to, claiming merchandise expenses, invoicing, and payment confirmation.
• Obtain specification sheet of each product from vendors, and check for leaks and errors of content.
• Obtain guarantee letter for each product from vendors, check for leaks and errors of content, and submit to customers via the Sales Department
• Create and report sales performance data to specific vendors
• Retrieve data from the Business Intelligence (BI) database if necessary.
• Coordinates the distribution of internal and external marketing literature.
• Completes sales-related and marketing administrative projects, including running marketing and sales reports and conducting company research.
• Learn and work with various digital marketing software programs and implement marketing plans that include digital and print content as needed.
• Assists in writing and editing sales and marketing materials, such as articles, presentations, white papers, and collateral.
• Perform other related duties as required.