Product Assurance Analyst

Integrated Resources Inc.; Carlsbad (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Referral bonus of $500 per candidate

Job summary

A leading company in the workforce solutions sector is seeking a Product Assurance Analyst to manage and investigate product quality complaints. This role requires a customer-focused individual with strong analytical skills, knowledge of regulatory compliance, and the ability to work closely with cross-functional teams. The position offers a unique opportunity for professional growth and a referral bonus for candidates. Ideal candidates will possess a BS in clinical/medical fields or related sciences.

Qualifications

• Experience reviewing and evaluating product complaints.
• Ability to determine reportability of complaints to regulatory agencies.
• Must have excellent customer service and analytical skills.

Responsibilities

• Process and investigate product complaints for quality and safety.
• Track and report on complaint data to Management.
• Collaborate with cross functional teams for effective communication on customer issues.

Skills

Customer service

Data analysis

Written and verbal communication

Education

BS in clinical/medical, Engineering or science

Tools

MS Office

Job description

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

Job Description

Job title: Product Assurance Analyst (scientific/quality)

Location: Carlsbad, CA

Duration: 6+ months (Possibility of extension)
working hours: 8am-4pm

JOB ROLE:

· The ideal worker needs to be able to process complaints and file Medical Device Reports.

· This individual will review, evaluate, and investigate product complaints relative to the identity, quality, reliability, safety, and effectiveness of Client products.

· The Analyst will provide technical expertise and assistance in handling/categorizing complaints to comply with current FDA and international reporting regulations.

· Duties also include compliance tracking, trend analysis and reporting to Management.

· This individual must have excellent customer service skills, an analytical mind and the ability to evaluate and disseminate information from a global perspective.

Job Qualifications:

· Evaluates incoming complaint information and maintains it in the electronic database.

· Determines reportability (MDR/AE) of complaints to FDA and other international regulatory agencies.

· Works closely with customers and sales representatives to respond to complaint reports.

· Closely monitors quality, completeness and timeliness of complaint investigations and files.

· Reviews, tracks, trends, analyzes and reports on complaint data to Management and other departments as needed.

· Works with cross functional teams to ensure proper communication and evaluation/investigation of customer issues.

· Participates in team decision making and displays team problem solving/communication skills.

· Prepares and presents information in meetings and to upper Management

· May serve a team member on projects/programs.

· May provide guidance and training to support staff and new analysts.

· May visit customer sites to meet with staff to discuss complaint issues.

· May take lead on specific complaint issues and coordinate with other departments to further investigate.

· May create/ or be responsible for revision of procedures/processes

· Complies with all health, safety and environmental policies.

Preferred Skills/Qualifications:

· Regulatory and Quality Management skills Skills/Competencies: Customer service, Data analysis; Basic understandings of industry practices and standards;

· Other Skills: MS Office, Written and verbal communication;

Education:

· BS in clinical/medical, Engineering or science

Organizational Relationships/Scope:

· Reports to Senior Analyst/Supervisor/Manager position as applicable.

· Works closely with other local QA, International RA/QA, Sales, Marketing, Customer Service, R&D, Manufacturing, Engineering, Clinicals and Legal departments.

Working Environment/Physical Activities:

· Usual Office environment with frequent* sitting, walking, standing, kneeling, crouching, crawling, balancing, stooping and occasional* climbing. Frequent* use of eye, hand and finger coordination enabling use of Office machinery.

· Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.

· Light physical effort required by handling objects up to 20 pounds occasionally* and/or up to 10 pounds frequently.

· *Occasional: Activity exists less than 1/3 of the time. *Frequent: Activity exists between 1/3 and 2/3 of the time.

We do have referral bonus of $500 per candidate, if you refer any of your friends or colleague who are looking out for the same job.

Additional Information

Thanks & Regards,

Seema Chawhan

Clinical Recruiter

Integrated Resources, Inc.

DIRECT # - 732 – 318 -6506 | (W) # 732-549-2030 – Ext – 324 | (F) 732-549-5549