Complaint Analyst II

Integrated Resources Inc.; West Chester (Chester County); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Referral bonus

Job summary

A leading company in workforce solutions is seeking a Customer Quality Specialist to support Post Market Regulatory Affairs activities. This role involves complaint handling, regulatory reporting, and close collaboration across various departments to ensure compliance and quality standards. Ideal candidates should possess a Bachelor's degree and 2-4 years of experience in a relevant field.

Qualifications

• 2-4 years of relevant experience required.
• RAC or ASQ certifications are a plus.
• Continuous learner and accountable.

Responsibilities

• Interface directly with hospitals and surgeons for complaint reporting.
• Expedite investigations with internal/external partners.
• Track complaints for closure and participate in CAPA activities.

Skills

Collaboration

Critical Thinking

Communication

Detail-oriented

Multi-tasking

Knowledge of Medical Terminology

Proficiency in MS Office

Education

Bachelor’s Degree

Job description

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled, and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

Job Description

The Customer Quality Specialist is responsible for supporting Post Market Regulatory Affairs activities related to complaint handling and MDR submissions. These include intake, investigation, documentation, follow-up, regulatory reporting, and metrics. The role involves oversight and direct support of technical evaluations and investigational tasks for complaint processing and closure. The specialist collaborates with Quality, Engineering, Manufacturing, Product Development, and other teams.

DUTIES:

• Interface directly with hospitals, surgeons, and internal employees for complaint reporting
• Interact positively with customers, patients, and partners
• Adhere to work instructions, SOPs, and regulations
• Expedite investigations with internal/external partners
• Achieve productivity and accuracy targets
• Complete training within three months of hire
• Participate in projects and complaint determinations
• Conduct follow-ups and update SharePoint
• Track complaints for closure
• Participate in CAPA activities and update work instructions
• Prepare responses to customers
• Perform other duties as assigned

PROFESSIONAL EXPERIENCE REQUIREMENTS:

• Ability to work in a cross-functional environment
• Strong collaboration, critical thinking, and communication skills
• Detail-oriented with multi-tasking abilities
• Knowledge of medical terminology and proficiency in MS Office
• Continuous learner and accountable

Qualifications

• Bachelor’s Degree or equivalent
• 2-4 years related experience
• RAC or ASQ certifications are a plus

Additional Information

Feel free to share this opportunity with colleagues. We offer a referral bonus.

Thank you.

Kind Regards,

Clinical Recruiter

Integrated Resources, Inc.

Direct: (650)-399-0891

Gold Seal JCAHO Certified for Healthcare Staffing

"INC 5000’s fastest growing, privately held companies" (8th Year in a Row)