Quality Assurance Associate

Integrated Resources Inc.; Brea (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Referral bonus available

Job summary

Integrated Resources, Inc. is searching for a skilled professional to manage customer complaints in the medical technology field. The role involves reviewing and investigating complaints to ensure compliance with company procedures. Ideal candidates should possess a strong background in clinical laboratories and related product lines.

Qualifications

• 4+ years of experience required.
• Medical Technology/clinical laboratory background preferred.
• Excellent systems knowledge (instrument hardware as well as reagents).

Responsibilities

• Review, evaluate, and accept complaints for investigation.
• Verify complaint classifications and ensure company procedures are followed.
• Contact customers to obtain necessary information.

Skills

Excellent writing and organizational skills

Good computer skills

Knowledge of Immunoassay or Chemistry product lines

Excellent systems knowledge

Ability to manage time and productivity

Job description

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled, and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

Job Description

***WILL EXTEND PAST MARCH -- Long term assignment possibility***

Day to Day Responsibilities:

• Review, evaluate, and accept complaints to ensure the information is sufficient for a complete investigation.
• Verify the initial complaint classification is correct.
• Review complaints in accordance with established company procedures and worldwide regulations and standards.
• Contact customers in the field to obtain all necessary information to investigate fully.
• Exercise judgment within defined procedures and practices to determine appropriate action. 4+ years of experience required.
• Medical Technology/clinical laboratory background preferred.
• Knowledge of Immunoassay or Chemistry product lines.
• Excellent systems knowledge (instrument hardware as well as reagents) is highly desired.
• Excellent writing and organizational skills. Good computer skills, including email and Microsoft applications such as Word and Excel.
• Work may be independent and flexible, so the ability to manage time and productivity to meet department metrics and a high level of personal integrity is required. 4+ years of experience.

Additional Information

Feel free to forward my email to your friends/colleagues who might be available. We do offer a referral bonus.

Thank you.

Kind regards,

Clinical Recruiter

Integrated Resources, Inc.

DIRECT #: (732)-844-8715

Gold Seal JCAHO Certified for Health Care Staffing

"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (8th Year in a Row)