Product Associate, Virtual Training Center

MXD; Chicago (IL); On-site; USD 58,727 - 74,289; Full time

Job summary

MXD in Chicago is seeking a Product Associate to support the MxDLearn Virtual Training Center for two years, with a possible extension. The VTC provides resources for training, workforce development, and learning across manufacturing.

You will work with cross-functional teams to ensure a high-quality learning experience. The role focuses on product operations, VTC administration, content coordination, data analysis, and stakeholder engagement, ideal for someone who enjoys users and technology

Qualifications

• High School diploma or GED required.
• 1–2 years of LMS support experience preferred.
• Experience administering an LMS platform such as Absorb is a plus.
• Proficiency with MS Office.
• Strong interpersonal and communication skills.

Responsibilities

• Support execution of the MxDLearn VTC product roadmap with day-to-day operations.
• Coordinate with internal teams, vendors, and stakeholders on programs.
• Configure, publish, and maintain digital courses and microsites in the VTC.
• Manage enrollments, user accounts, permissions, and course settings.
• Administer system integrations and APIs to support functionality.
• Monitor LMS performance and coordinate issue resolution with teams.
• Provide technical support to learners and stakeholders.
• Conduct QA reviews of courses and VTC functionality.
• Maintain SOPs, documentation, and QA checklists.
• Develop reports on learner participation and outcomes.
• Assist onboarding of content providers and partners.
• Collaborate with Communications to promote offerings.

Skills

MS Office

Interpersonal skills

Analytical skills

Problem-solving

Communication skills

Team collaboration

Adaptability

Education

High School diploma or GED

Associate’s or Bachelor’s degree in Business, Education, Information Technology, or related field

Tools

Absorb LMS

Job description

Product Associate, Virtual Training Center

Chicago, IL

Do you want to be part of something innovative, relevant, and intellectually stimulating that has a meaningful impact? Come join our MxD team as we strive to increase U.S. competitiveness in manufacturing.

About MxD

MxD (Manufacturing x Digital) advances economic prosperity and national security by strengthening U.S. manufacturing competitiveness through technology innovation, workforce development, and cybersecurity preparedness. In partnership with the Department of Defense, we convene an ecosystem to solve critical manufacturing challenges by accelerating digital adoption, empowering a skilled workforce, and modernizing supply chains. MxD is also the National Center for Cybersecurity in Manufacturing, as designated by DoD. Visit mxdusa.org to learn more.

MxD is passionate about its people and committed to creating an environment where everyone is heard and respected. Flexible work arrangements and unlimited paid time‑off programs are just a few of the exceptional benefits MxD provides its employees. MxD embodies a strong, fast‑paced, and dynamic working environment while also fostering curiosity and innovation.

Position Overview

MxD is seeking a Product Associate to support the MxDLearn Virtual Training Center (VTC) for a duration of two (2) years, with a possible extension based on funding. The VTC is a digital learning platform that provides manufacturers, educators, students, workers, employers, and other stakeholders with resources for training, recruitment, workforce development, and professional learning. The platform helps organizations recruit and develop talent, adopt advanced technologies, and strengthen workforce capabilities across the manufacturing ecosystem and supply chain.

Reporting to the Product Manager of MxDLearn, the Product Associate supports the ongoing development, operation, and enhancement of the platform. Working closely with cross‑functional teams, this role supports product operations, VTC administration, content coordination, data analysis, and stakeholder engagement to deliver a high‑quality learning experience. This position is well suited for someone who enjoys working with users and technology, solving problems, and supporting digital products in a collaborative environment. Candidates should have an interest in learning management systems and preferably in manufacturing or workforce development.

Position Responsibilities

• Support execution of the MxDLearn VTC product roadmap by managing day‑to‑day product operations and administrative activities.
• Coordinate with internal teams, vendors, content providers, and stakeholders to support product initiatives and learning programs.
• Configure, publish, and maintain digital courses, microsites, and virtual learning resources in the VTC.
• Manage enrollments, user accounts, permissions, course settings, content updates, and course listing.
• Administer system integrations and APIs to support system functionality.
• Monitor LMS performance, troubleshoot issues, and coordinate with vendors or internal teams as needed.
• Provide technical support, in conjunction with IT, to learners and internal stakeholders.
• Conduct quality assurance (QA) reviews of courses and MxDLearn VTC functionality.
• Maintain standard operating procedures (SOPs), technical documentation, and QA checklists.
• Develop reports on learner participation, progress, completion, and assessment outcomes.
• Support onboarding and coordination of content providers and strategic partners.
• Collaborate with Strategic Communications team to promote MxDLearn offerings.
• Research partnership, conference, and speaking opportunities to increase program awareness.
• Ad‑hoc duties as assigned.

Position Requirements

• High School diploma or GED.
• Associate’s or Bachelor’s degree in Business, Education, Information Technology, or commensurate experience in a related field (preferred).
• 1–2 years of related experience in supporting a learning management system or similar digital learning platform (preferred).
• Experience administering an LMS platform, such as Absorb, is a plus.
• Experience working in a research, engineering, product development, and/or manufacturing environment is a plus.
• Proficiency with MS Office.
• Strong interpersonal, collaborative, and communication skills.
• Excellent analytical and problem‑solving skills.
• Ability and desire to work in a fast‑paced, ambiguous environment.
• Must be available to work onsite at least 1–2 days per week.

Salary Range

$58,727 to $74,289

How to Apply

• Apply online at mxdusa.org/careers by clicking on the link to the position posting.

Equal Opportunity Employer

• All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, disability status, economic circumstance, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
• Applicants must be currently authorized to work in the United States on a full‑time basis. We are unable to sponsor H1B visas currently.

Accommodations Statement

We recognize that individuals may require different types of accommodations to perform their jobs effectively. We encourage candidates who need accessibility assistance or have specific needs to apply and reach out to us.

Accommodations Include

• Application Process: If you need assistance with the application process due to a disability or other accessibility needs, please contact our People & Culture department at [e-mail]. To the extent possible, we are happy to provide alternative formats for our application materials or support you through the process.
• Interview Process: If you require any accommodations for the interview process, such as assistive technology, modified interview formats, or additional time, please let us know in advance. We are committed to ensuring a fair and accessible interview experience.
• Workplace Accommodations: Once employed, employees can request reasonable accommodations to perform their job duties. This may include adjustments to workstations, flexible scheduling, or other modifications. Please contact the People & Culture department to discuss your needs. We strive to create an environment where everyone can thrive and contribute their best work. If you have any questions or need further assistance, please do not hesitate to reach out.