Product Associate - Insurance

JPMorganChase; Columbus (OH); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is looking for a Senior Product Associate in Business Banking to enhance product development and optimization based on user feedback. You will work collaboratively with cross-functional teams to identify new product opportunities and ensure a superior customer experience.

This role demands over 3 years of experience in product management, knowledge of data analytics, and comprehensive skills in the product development life cycle. The position offers a competitive rewards package, including benefits tailored to employee needs.

Qualifications

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.

Responsibilities

• Partner with the Product Manager to identify new product opportunities.
• Support the collection of user research, journey mapping, and market analysis.
• Facilitate end-to-end User Acceptance Testing for product changes.
• Analyze, track, and evaluate product metrics across the development life cycle.

Skills

Product management experience

Data analytics

Strategic thinking

Problem-solving skills

Education

3+ years of experience in product management

Proficient knowledge of the product development life cycle

Job description

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Business Banking, you are an integral part of the team that is building a new, digital‑led Property & Casualty Insurance agency business supporting our 7M+ small business clients. You contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross‑functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Facilitates end‑to‑end User Acceptance Testing for product changes, understanding the impacts on the customer journey, back‑end systems and test environment cycles
• Partners closely with product and cross‑functional teams to help deliver against the product roadmap, sequencing activities for product changes that optimize the customer experience
• Ability to navigate ambiguous environments, using strategic thinking and problem‑solving skills to drive clarity and direction

Required Qualifications

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy

Preferred Qualifications

• Insurance experience strongly preferred, especially working with insurance agencies

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.