Product Associate

Jobtailor; Memphis (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Product Information Specialist to own end-to-end product categories, ensuring accurate data, and serving as the go-to resource across departments. You’ll lead quality control, coordinate with suppliers, and ensure compliance through the product lifecycle.

The role requires strong data management and cross-functional communication, with a focus on operational excellence and timely issue resolution. Occasional travel may be required.

Qualifications

• Bachelor’s degree in Merchandising, Marketing, Business, or related field preferred.

Responsibilities

• Own assigned product categories end-to-end with deep familiarity.
• Maintain accuracy and integrity of item attribution for categories.
• Identify and resolve data errors, inconsistencies, or gaps.
• Liaise with agents and suppliers for product information and updates.
• Lead quality control for products, including inspections and compliance reviews.
• Ensure items meet applicable standards and regulations.
• Manage vendor chargebacks for quality issues and document findings.
• Collaborate with Procurement on item setup and activation.
• Partner with Graphic Artists on catalog development and proofs.
• Assist with replacement part approvals and orders.
• Contribute to weekly/quarterly product claims reporting.
• Ensure labeling, packaging, and testing comply with laws.
• Backup for teammates during travel or PTO.
• Travel as needed for market, product reviews, supplier visits.
• Other related duties as assigned.

Skills

PIM Systems

Cross-Functional Communication

Quality Control

Attention to Detail

Analytical Mindset

Education

Bachelor’s degree in Merchandising, Marketing, Business, or related field

Tools

PIM Systems

Microsoft Excel

Data Management Tools

Job description

• Own assigned product categories end-to-end — developing deep familiarity with each item’s intent, materials, and construction, and serving as the go-to resource for product-related questions across all internal departments.
• Maintain the accuracy and integrity of all item attribution for assigned categories, ensuring product information is correct, complete, and consistently reflects how the product is built and merchandised.
• Proactively identify errors, inconsistencies, or gaps in product data before they surface downstream and take ownership of resolving them.
• Serve as the primary internal liaison to agents and suppliers for product information, communicating clearly on specifications, updates, and corrections, and following through until issues are fully resolved.
• Lead quality control for assigned products, including new item inspection, compliance review, and ongoing monitoring of items in the line; raise concerns early and elevate appropriately when standards are not met.
• Stay current on compliance with requirements applicable to assigned product categories, ensure new and existing items meet all relevant standards.
• Manage chargeback communications with vendors for quality-related issues, documenting findings clearly and following established processes to drive resolution.
• Collaborate with Procurement on item setup, ensuring new products are entered accurately and that all required information is available before items are activated in the system.
• Partner with Graphic Artists on catalog creation and development for assigned categories, providing accurate product knowledge, reviewing proofs for correctness, and serving as the category subject-matter expert throughout the production cycle.
• Assist with replacement part approvals and orders in coordination with the company process.
• Contribute to weekly and quarterly product claims reporting for assigned categories, including partnering with Inventory Control on item inspection, drop tests, and packing evaluations.
• Ensure products are labeled, packaged, and tested in a timely manner and in accordance with all applicable laws.
• Serve as a backup to other Product Associates during travel or PTO, ensuring continuity of coverage and service to the broader team.
• Travel as needed for market, product review, supplier visits, or company business.
• Other related duties as assigned.

Requirements

• Bachelor’s degree in Merchandising, Marketing, Business, or related field preferred.
• Prior experience with a Product Information Management (PIM) system, product catalog workflows, and/or product compliance processes is a plus.
• Prior work experience in the gift, home décor, furniture, lighting, or design industry preferred.
• Deep intellectual curiosity about product — the desire to understand how and why things are designed, built, and merchandised the way they are.
• Strong attention to detail combined with the ability to see the bigger picture; capable of catching errors in item data while also understanding how those errors affect downstream teams and customers.
• Ability to think independently and exercise sound judgment on product integrity, knowing when to elevate and when to resolve.
• Strong cross-functional communication skills — written and verbal — with the ability to interface credibly with agents, suppliers, and internal partners at all levels.
• Ability to plan, prioritize, and manage multiple projects simultaneously in a fast-moving environment without sacrificing accuracy or follow-through.
• Analytical mindset with the ability to balance data and product intuition when evaluating quality, compliance, or judgment decisions.
• Proficiency in Microsoft Excel and the broader Microsoft Office Suite; experience with PIM systems or data management tools a plus.
• A sense of urgency and personal accountability — someone who closes the loop, follows through on commitments, and holds a high bar for the quality of their own work.
• Ability to lift up to 35lbs on a consistent basis.
• Ability and willingness to travel as needed.

Core Competencies

Demonstrates expertise in product information management, ensuring accuracy and compliance across product categories while effectively communicating with cross-functional teams. Possesses strong analytical skills and attention to detail, enabling proactive identification and resolution of product data issues.

Highest-signal resume keywords

• Product Information Management (PIM) Systems
• Cross-Functional Communication
• Quality Control and Compliance
• Attention to Detail
• Analytical Mindset

Hard Skills

• Product Catalog Workflows
• Data Management Tools
• Microsoft Excel
• Product Compliance Processes
• Item Attribution Management

Soft Skills

• Strong Communication Skills
• Independent Thinking
• Project Management
• Problem-Solving
• Sense of Urgency

Industry Keywords

• Gift Industry
• Home Décor
• Furniture
• Lighting
• Design Industry

Tools & Technologies

• Microsoft Office Suite
• PIM Systems