Product Application Specialist

Dover Corporation; Conyers (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k Retirement Plan

Flexible Spending

Paid Holidays

Job summary

Dover Corporation seeks a Product Application Specialist in Conyers, GA. This role includes interacting with customers and engineers to configure refrigeration systems. Responsibilities encompass project management, proposal construction, and product application consultation.

The ideal candidate will possess a Bachelor's degree in Engineering, have at least 5 years of HVAC/R experience, and exhibit superior communication skills. Benefits include medical, dental, vision, and a 401k plan.

Qualifications

• Minimum of 5 years in HVAC/R field (technician or product application).
• Proficiency in Microsoft 365 (Outlook, Teams, Excel, PowerPoint).

Responsibilities

• Liaise with engineers, customers, vendors to determine requirements.
• Generate customer legend sheets and specifications.
• Calculate refrigeration load requirements.
• Construct proposals for refrigeration systems.
• Act as consultant for installations and remodels.
• Utilize application software for proposals.
• Ensure all information is accurate and timely.
• Enter customer orders promptly.

Skills

Project management

Problem-solving

Customer service

Communication skills

Detail orientation

Technical knowledge in HVAC/R

Education

Bachelor's degree in Engineering

Diploma from accredited HVAC/R institution

Tools

Microsoft 365

Job description

Product Application Specialist

Location: Conyers, GA, US, 30013

Work Arrangement: Onsite

What we’re looking for

The Product Application Specialist plays a key role in helping grow our refrigerated systems business through interaction with Customers, Sales Representatives, Dealers, Engineers of Record (EORs) and Regional Sales Managers. The ideale candidate can configure our refrigeration system products to meet the application needs of the Customer, manage multiple projects concurrently, work independently, has an entrepreneurial mindset and enjoys solving problems.

What you’ll be responsible for

• Liaise with third‑party engineers, customers, vendors and outside sales to determine customer requirements and specifications for jobs to be designed and to understand how product should be applied.
• Generate customer legend sheets and specifications.
• Calculate refrigeration load requirements and parameters.
• Construct full end‑to‑end proposals (entire refrigeration systems) for products to include racks, gas coolers, compressors, condensers, evaporators, controls and any other ancillary equipment to ensure the product is applied to customer expectations.
• Act as consultant to customer on new store installation or full‑store remodels and help shape demand to best solutions.
• Utilize proprietary product application software to turn around proposals within established service levels.
• Build quality into every step and ensure, once an order is entered, that all functions downstream in process have all information needed.
• Enter customer orders in a timely fashion.

Basic qualifications

• Bachelor’s degree in Engineering or one of the following:
• Minimum of 5 years in HVAC/R field (technician or product application).
• Diploma from accredited HVAC/R institution with 2 years HVAC/R experience.
• Proficiency in Microsoft 365 (Outlook, Teams, Excel and PowerPoint).

Preferred qualifications

• 2‑3 years’ direct experience in a technical role within the commercial refrigeration industry.

To be a great fit for the role

• Ability to read and interpret store layout drawings / fixture plans.
• Superior communication skills and customer service.
• Great attention to detail.
• Positive attitude and openness to coaching and constructive feedback.
• Adept at learning and using new tools and systems.
• Intellectually curious with strong problem‑solving skills.

What’s in it for you

• Medical, Dental, and Vision.
• 401k Retirement Plan.
• Flexible Spending.
• Paid Holidays.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.