Product Application Specialist

Dover Food Retail; Conyers (GA); Sur place; USD 85 000 - 100 000; Plein temps

Résumé du poste

Dover Food Retail in Conyers, GA is seeking a Product Application Specialist to grow our refrigerated systems business by tailoring end-to-end refrigeration solutions for customers.

You will liaise with engineers, customers and sales teams, prepare proposals, and ensure orders are entered with complete specifications. A engineering degree and HVAC/R experience are essential. Proficiency with Microsoft 365 is required.

Qualifications

• Bachelor’s degree in engineering.
• Minimum 5 years in HVAC/R field.
• Diploma from accredited HVAC/R institution with 2 years HVAC/R experience.
• Proficiency in Microsoft 365 (Outlook, Teams, Excel and PowerPoint).

Responsabilités

• Liaise with third-party engineers, customers, vendors and outside sales to determine customer requirements and specifications for jobs to be designed and to understand how product should be applied.
• Generates customer legend sheets / specifications
• Calculates refrigeration load requirements and parameters
• Construct full end to end proposals (entire refrigeration systems) for products to include racks, gas coolers, compressors, condensers, evaporators, controls and any other ancillary equipment to ensure the product is applied to customer expectations
• Act as consultant to customer on new store installation or full-store remodels and help shape demand to best solutions
• Utilize proprietary product application software to turn around proposals within established service levels
• Build quality into every step and ensure, once an order is entered, that all functions downstream in process have all information needed
• Enter customer orders in a timely fashion

Connaissances

HVAC/R knowledge

Engineering mindset

Customer communications

Project management

Technical problem solving

Formation

Bachelor's degree in engineering

HVAC/R diploma

Outils

Microsoft 365

Description du poste

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.Job Title: Product Application SpecialistLocation: Conyers, GAWhat we’re looking for:The Product Application Specialist plays a key role in helping grow our refrigerated systems business through interaction with Customers, Sales Representatives, Dealers, Engineers of Record (EORs) and Regional Sales Managers. The ideal candidate for this role can not only configure our refrigeration system products to meet the application needs of the Customer, but can also manage multiple projects concurrently. The role requires someone who can work independently, has a true entrepreneurial mindset and enjoys solving problems.What you’ll be responsible for in this role:Liaise with third-party engineers, customers, vendors and outside sales to determine customer requirements and specifications for jobs to be designed and to understand how product should be appliedGenerates customer legend sheets / specificationsCalculates refrigeration load requirements and parametersConstruct full end to end proposals (entire refrigeration systems) for products to include racks, gas coolers, compressors, condensers, evaporators, controls and any other ancillary equipment to ensure the product is applied to customer expectationsAct as consultant to customer on new store installation or full-store remodels and help shape demand to best solutionsUtilize proprietary product application software to turn around proposals within established service levelsBuild quality into every step and ensure, once an order is entered, that all functions downstream in process have all information neededEnter customer orders in a timely fashionWhat are the basic qualifications?Bachelor’s degree in engineeringMinimum of 5 years in HVAC/R field (technician or product application)Diploma from accredited HVAC/R institution with 2 years HVAC/R experienceProficiency in Microsoft 365 (Outlook, Teams, Excel and PowerPoint)What are the preferred qualifications?2-3 years’ direct experience in technical role within commercial refrigeration industryTo be a great fit for the role:Ability to read and interpret store layout drawings / fixture plansSuperior communication skills and customer serviceGreat attention to detailPositive attitude and openness to coaching and constructive feedbackAdept at learning / using new tools and systemsIntellectually curious with strong problem-solving skillsHow We Define Our Values and Why You Should Join Our Team:The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially ourselves.These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.Collaborative Entrepreneurial SpiritWinning Through CustomersRespects and Values PeopleExpectations for ResultsHigh Ethical Standards, Openness, and TrustWhat’s in it for you?Medical, Dental, and Vision401k Retirement PlanFlexible SpendingPaid Holidays#LI-CW2This position is eligible to earn commissions based on performance metrics and other criteria outlined in our applicable commissions plan.We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/ . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [e-mail] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.